EPIC Cadence/Prelude Analyst

HCL Technologies Limited; Phoenix (AZ); On-site; USD 95,000 - 151,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Paid time off

Paid holidays

Job summary

HCLTech seeks an experienced Epic specialist to lead Cadence and Prelude implementations for patient access workflows in a healthcare setting. You will gather requirements, configure registration and scheduling, and collaborate with Revenue Cycle and Clinical teams to optimize workflows.

The role requires Epic Cadence and Prelude certifications, strong stakeholder management, and 8+ years of healthcare IT experience. On-site work in Phoenix with a comprehensive benefits package is offered.

Qualifications

• Bachelor's degree in Healthcare Informatics, IT, Computer Science, Business Administration, or related field.
• 8+ years of healthcare IT experience with Epic implementation and support projects.
• Epic Cadence Certification is mandatory.
• Epic Prelude Certification is mandatory or strongly preferred.
• Strong knowledge of patient scheduling, registration, admissions, referrals, and patient access operations.
• Experience supporting ambulatory and hospital-based scheduling workflows.
• Understanding of healthcare revenue cycle processes and insurance workflows.
• Experience conducting workflow analysis, solution design, testing, and production support activities.
• Proven ability to lead client-facing workshops and solution discussions.
• Strong communication, stakeholder management, and analytical skills.
• Experience working with Canadian healthcare organizations is highly preferred.

Responsibilities

• Lead implementation, enhancement, and optimization activities for Epic Cadence and Prelude.
• Gather, analyze, and document business and operational requirements related to patient access workflows.
• Configure patient registration, scheduling, appointment management, admissions, transfers, discharges, referrals, and insurance workflows.
• Design and support enterprise scheduling solutions for clinics, ambulatory practices, and hospital departments.
• Collaborate with Revenue Cycle, Ambulatory, MyChart, and Clinical application teams to support integrated workflows.
• Support insurance verification, eligibility checks, prior authorization, and coverage management processes.
• Lead workflow assessments and recommend process improvements aligned with Epic best practices.
• Conduct solution design sessions and stakeholder workshops.
• Create functional specifications, configuration documents, workflow diagrams, and training materials.
• Support system testing activities including unit testing, integrated testing, regression testing, and UAT.
• Coordinate deployment, go-live, cutover, and hypercare activities.
• Troubleshoot production issues and drive timely resolution.
• Participate in Epic upgrades, enhancements, optimization projects, and new feature deployments.
• Mentor junior analysts and provide knowledge transfer to support teams.

Skills

Cadence Certification

Prelude Certification

Stakeholder management

Workflow analysis

Scheduling workflows

Ambulatory scheduling

Healthcare IT

MyChart collaboration

Education

Bachelor's degree in Healthcare Informatics/IT/CS/Business Admin

Tools

Epic Systems

MyChart

Job description

Job Description

• Lead implementation, enhancement, and optimization activities for Epic Cadence and Prelude applications.
• Gather, analyze, and document business and operational requirements related to patient access workflows.
• Configure patient registration, scheduling, appointment management, admissions, transfers, discharges, referrals, and insurance workflows.
• Design and support enterprise scheduling solutions for clinics, ambulatory practices, and hospital departments.
• Configure provider templates, appointment types, scheduling rules, referral workflows, and registration processes.
• Collaborate with Revenue Cycle, Ambulatory, MyChart, and Clinical application teams to support integrated workflows.
• Support insurance verification, eligibility checks, prior authorization, and coverage management processes.
• Lead workflow assessments and recommend process improvements aligned with Epic best practices.
• Conduct solution design sessions and stakeholder workshops.
• Create functional specifications, configuration documents, workflow diagrams, and training materials.
• Support system testing activities including unit testing, integrated testing, regression testing, and UAT.
• Coordinate deployment, go-live, cutover, and hypercare activities.
• Troubleshoot production issues and drive timely resolution.
• Participate in Epic upgrades, enhancements, optimization projects, and new feature deployments.
• Mentor junior analysts and provide knowledge transfer to support teams.

Job Summary Key Responsibilities

• Lead implementation, enhancement, and optimization activities for Epic Cadence and Prelude applications.
• Gather, analyze, and document business and operational requirements related to patient access workflows.
• Configure patient registration, scheduling, appointment management, admissions, transfers, discharges, referrals, and insurance workflows.
• Design and support enterprise scheduling solutions for clinics, ambulatory practices, and hospital departments.
• Configure provider templates, appointment types, scheduling rules, referral workflows, and registration processes.
• Collaborate with Revenue Cycle, Ambulatory, MyChart, and Clinical application teams to support integrated workflows.
• Support insurance verification, eligibility checks, prior authorization, and coverage management processes.
• Lead workflow assessments and recommend process improvements aligned with Epic best practices.
• Conduct solution design sessions and stakeholder workshops.
• Create functional specifications, configuration documents, workflow diagrams, and training materials.
• Support system testing activities including unit testing, integrated testing, regression testing, and UAT.
• Coordinate deployment, go-live, cutover, and hypercare activities.
• Troubleshoot production issues and drive timely resolution.
• Participate in Epic upgrades, enhancements, optimization projects, and new feature deployments.
• Mentor junior analysts and provide knowledge transfer to support teams.

Required Skills & Qualifications

• Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, Business Administration, or related field.
• 8+ years of healthcare IT experience with Epic implementation and support projects.
• Epic Cadence Certification (Mandatory).
• Epic Prelude Certification (Mandatory or Strongly Preferred).
• Strong knowledge of patient scheduling, registration, admissions, referrals, and patient access operations.
• Experience supporting ambulatory and hospital-based scheduling workflows.
• Understanding of healthcare revenue cycle processes and insurance workflows.
• Experience conducting workflow analysis, solution design, testing, and production support activities.
• Proven ability to lead client-facing workshops and solution discussions.
• Strong communication, stakeholder management, and analytical skills.
• Experience working with Canadian healthcare organizations is highly preferred.

We offer

Pay and Benefits

Pay Range Minimum: $95,000 per year

Pay Range Maximum: $151,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns [e-mail] investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.