EPIC ASAP Analyst

HCL Technologies Limited; Phoenix (AZ); On-site; USD 95,000 - 151,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pharmacy benefits

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an Epic ASAP professional to lead implementation, optimization, upgrade, and support activities for the ED modules. You will gather emergency department requirements and design/maintain ED workflows, boards, and provider processes to improve throughput and reduce wait times.

The role requires 8+ years of healthcare IT experience with Epic, strong ED operations knowledge, and Epic ASAP certification.

Qualifications

• Bachelor's degree in a healthcare/computer field or related discipline.
• 8+ years of healthcare IT experience with Epic implementation and support.
• Epic ASAP Certification is mandatory.
• Strong understanding of emergency department operations and patient flow.
• Experience in workflow analysis, testing, deployment, and production support.
• Ability to lead client-facing workshops and manage stakeholders.

Responsibilities

• Lead implementation, optimization, upgrade, and support activities for Epic ASAP.
• Gather and analyze emergency department clinical and operational requirements.
• Configure ED workflows including patient arrival, triage, tracking, treatment, discharge, transfer, and observation management.
• Design and maintain ED tracking boards, work queues, status boards, and provider workflows.
• Collaborate with clinicians and operational stakeholders to optimize workflows.
• Coordinate testing, training materials, go-live, and hypercare activities.
• Mentor junior analysts and contribute knowledge transfer to support teams.

Skills

Epic ASAP

ED operations

Workflow analysis

Stakeholder management

Client workshops

Communication skills

Education

Bachelor's degree in Healthcare Informatics, Nursing, Information Technology, Computer Science, or related discipline

Tools

Epic

Job description

Job description

• Lead implementation, optimization, upgrade, and support activities for Epic ASAP.
• Gather and analyze emergency department clinical and operational requirements.
• Design and maintain emergency department tracking boards, work queues, status boards, and provider workflows.
• Configure documentation tools, navigators, SmartTools, order workflows, and clinical decision support mechanisms.
• Support patient throughput initiatives to improve emergency department efficiency and reduce wait times.
• Collaborate with clinicians, nursing staff, emergency medicine leadership, and operational stakeholders to optimize workflows.
• Partner with ClinDoc, Orders, Stork, Grand Central, Ambulatory, Radiant, Beaker, and Willow teams to ensure integrated patient-care processes.
• Facilitate workflow assessments and recommend Epic best practices for emergency medicine operations.
• Develop functional specifications, design documents, build documentation, test scripts, and training materials.
• Lead unit testing, integrated testing, regression testing, and user acceptance testing activities.
• Support cutover planning, go-live execution, and hypercare activities.
• Troubleshoot production issues and coordinate resolutions with cross-functional teams.
• Participate in Epic upgrades, optimization programs, and enhancement projects.
• Mentor junior analysts and consultants and provide knowledge transfer to support teams.

Job Summary

• Lead implementation, optimization, upgrade, and support activities for Epic ASAP.
• Gather and analyze emergency department clinical and operational requirements.
• Configure ED workflows including patient arrival, triage, tracking, treatment, discharge, transfer, and observation management.
• Design and maintain emergency department tracking boards, work queues, status boards, and provider workflows.
• Configure documentation tools, navigators, SmartTools, order workflows, and clinical decision support mechanisms.
• Support patient throughput initiatives to improve emergency department efficiency and reduce wait times.
• Collaborate with clinicians, nursing staff, emergency medicine leadership, and operational stakeholders to optimize workflows.
• Partner with ClinDoc, Orders, Stork, Grand Central, Ambulatory, Radiant, Beaker, and Willow teams to ensure integrated patient-care processes.
• Facilitate workflow assessments and recommend Epic best practices for emergency medicine operations.
• Develop functional specifications, design documents, build documentation, test scripts, and training materials.
• Lead unit testing, integrated testing, regression testing, and user acceptance testing activities.
• Support cutover planning, go-live execution, and hypercare activities.
• Troubleshoot production issues and coordinate resolutions with cross-functional teams.
• Participate in Epic upgrades, optimization programs, and enhancement projects.
• Mentor junior analysts and consultants and provide knowledge transfer to support teams.

Required Skills & Qualifications

• Bachelor's degree in Healthcare Informatics, Nursing, Information Technology, Computer Science, or related discipline.
• 8+ years of healthcare IT experience with Epic implementation and support projects.
• Epic ASAP Certification (Mandatory).
• Strong understanding of emergency department operations and patient flow management.
• Experience supporting emergency medicine workflows including triage, treatment, discharge, observation, and transfer processes.
• Experience in workflow analysis, solution design, testing, deployment, and production support.
• Knowledge of clinical documentation, provider order entry, and emergency care best practices.
• Ability to lead client-facing workshops, requirements sessions, and solution reviews.
• Strong communication, stakeholder management, and analytical skills.
• Experience working with Canadian healthcare organizations is highly preferred.

We offer

Pay and Benefits

Pay Range Minimum: $95,000 per year

Pay Range Maximum: $151,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.