EPIC Grand Central Analyst

HCL Technologies Limited; Phoenix (AZ); On-site; USD 95,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Job summary

HCL Technologies Limited is seeking an experienced Epic Grand Central professional to lead implementation, enhancement, and support across inpatient workflows in healthcare facilities. You will configure ADT processes, bed management, and patient placement, collaborating with Cadence, Prelude, ClinDoc, and MyChart teams to optimize throughput.

Bring 8+ years of healthcare IT experience, Epic Grand Central Certification, and strong stakeholder management.

Qualifications

• Bachelor's degree in healthcare IT/related field.
• 8+ years of healthcare IT with Epic implementation experience.
• Epic Grand Central Certification mandatory.
• Strong ADT workflow knowledge: admissions, transfers, bed management.
• Experience leading client discussions and workflow workshops.

Responsibilities

• Lead Epic Grand Central implementation, enhancements, and support.
• Configure admission, discharge, transfer, registration, bed management workflows.
• Gather and analyze business, operational, and clinical requirements.
• Design inpatient operational workflows across facilities.
• Configure units, bed hierarchies, transfer rules and locations.
• Lead testing, go-live planning, and hypercare support.
• Troubleshoot production issues and coordinate resolutions.
• Mentor junior consultants on best practices.

Skills

Epic Grand Central Certification

ADT workflows expertise

Client facing leadership

Workflow analysis

Production support

Stakeholder management

Education

Bachelor's degree, Healthcare Informatics/IT/CS/Healthcare Admin

Tools

Epic Prelude Certification

Epic Cadence Certification

Epic Hospital Billing Certification

Epic Resolute PB Certification

Epic ClinDoc Certification

Job description

Job Summary

• Lead implementation, enhancement, and support activities for Epic Grand Central (ADT) applications.
• Configure and maintain admission, discharge, transfer, registration, bed management, and patient movement workflows.
• Gather and analyze business, operational, and clinical requirements from healthcare stakeholders.
• Design and optimize inpatient operational workflows across hospitals and healthcare facilities.
• Configure hospital units, room and bed hierarchies, transfer rules, patient classes, service areas, and location structures.
• Support patient placement, bed assignment, census management, discharge planning, and transfer management processes.
• Collaborate with Cadence, Prelude, Ambulatory, Revenue Cycle, ClinDoc, Orders, and MyChart teams to support integrated workflows.
• Facilitate workflow design sessions and recommend Epic best practices for patient throughput and operational efficiency.
• Develop functional specifications, build documentation, workflow diagrams, test plans, and training materials.
• Lead unit testing, integrated testing, regression testing, and user acceptance testing activities.
• Support go-live planning, cutover execution, and hypercare support.
• Troubleshoot production issues and coordinate timely resolution.
• Support system upgrades, enhancements, and optimization initiatives.
• Assist healthcare organizations in improving patient flow and bed utilization strategies.
• Mentor junior consultants and provide guidance on configuration and operational best practices.

Required Skills & Qualifications

• Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, Hospital Administration, or related field.
• 8+ years of healthcare IT experience with Epic implementation and support projects.
• Epic Grand Central Certification (Mandatory).
• Strong knowledge of ADT workflows including admissions, transfers, discharges, patient placement, and bed management.
• Experience supporting inpatient and hospital operations functions.
• Understanding of patient access, registration, scheduling, and revenue cycle integration points.
• Experience conducting workflow analysis, solution design, testing, and production support activities.
• Ability to lead client-facing discussions and operational workflow workshops.
• Strong problem-solving, analytical, and stakeholder management skills.
• Experience working with Canadian healthcare organizations is highly preferred.

Preferred Skills

• Epic Prelude Certification.
• Epic Cadence Certification.
• Epic Hospital Billing (HB) Certification.
• Epic Resolute Professional Billing (PB) Certification.
• Epic Clinical Documentation (ClinDoc) Certification.li>
• Experience with transfer center operations and patient throughput initiatives.
• Knowledge of healthcare interoperability standards and integration concepts.
• Experience with Reporting Workbench, Clarity, and operational dashboards.
• Familiarity with Agile and Waterfall project delivery methodologies.

We offer

Pay and Benefits

• Pay Range Minimum: $95,000 per year
• Pay Range Maximum: $151,000 per year
• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns [e-mail] investigation.