EPIC Clindoc Analyst

HCL Technologies Limited; Phoenix (AZ); On-site; USD 95,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off and holidays

Job summary

HCLTech in the United States (Phoenix, AZ) seeks an experienced Epic IT Specialist to lead ClinDoc, Orders, and Stork implementations and enhancements. You will partner with clinicians and IT teams to gather requirements, configure documentation templates and flowsheets, and optimize CPOE workflows for medications, labs, and imaging.

The role requires 8+ years in healthcare IT with Epic, along with ClinDoc and Orders certifications; Stork certification preferred.

Qualifications

• Bachelor's degree in a healthcare IT or related field is required.
• 8+ years of healthcare IT experience with Epic implementation and support.
• Epic ClinDoc Certification is mandatory; Epic Orders Certification is mandatory.
• Epic Stork Certification is preferred.
• Strong understanding of inpatient clinical workflows and documentation processes.

Responsibilities

• Lead Epic ClinDoc, Orders, and Stork implementation, enhancements, and support.
• Gather and analyze clinical, operational, and business requirements from healthcare stakeholders.
• Configure and maintain clinical documentation templates, flowsheets, and nursing workflows.
• Design and optimize CPOE workflows for medications, labs, radiology, and ancillary services.
• Configure order sets, protocols, and CDS tools; support go-live and hypercare.
• Mentor junior analysts and coordinate resolution with cross-functional teams.

Education

Bachelor's degree in Healthcare Informatics, Nursing, Information Technology, Computer Science, or related discipline

Tools

Epic ClinDoc Certification

Epic Orders Certification

Epic Stork Certification

Job description

• Lead implementation, enhancement, and support activities for Epic ClinDoc, Orders, and Stork applications.
• Gather and analyze clinical, operational, and business requirements from healthcare stakeholders.
• Configure and maintain clinical documentation templates, flowsheets, SmartForms, SmartTexts, SmartPhrases, and nursing workflows.
• Design and optimize provider order entry (CPOE) workflows for medications, laboratory, radiology, and ancillary services.
• Configure order sets, preference lists, protocols, clinical decision support tools, alerts, and documentation standards.
• Support Epic Stork workflows including labor and delivery, obstetric care, fetal monitoring, postpartum care, and newborn documentation.
• Collaborate with physicians, nurses, pharmacists, care teams, and operational leaders to improve clinical workflows.
• Partner with Pharmacy, Willow, Radiant, Beaker, Grand Central, Ambulatory, and Revenue Cycle teams to ensure integrated workflows.
• Conduct workflow assessments and recommend Epic best-practice solutions.
• Develop functional specifications, build documentation, workflow diagrams, training materials, and support documentation.
• Lead unit testing, integrated testing, system testing, regression testing, and user acceptance testing.
• Support go-live planning, cutover activities, hypercare, and production support.
• Troubleshoot application issues and coordinate resolution with cross-functional teams.
• Support Epic upgrades, optimization initiatives, and new feature implementations.
• Mentor junior analysts and provide knowledge transfer to support teams.

Job Summary

• Lead implementation, enhancement, and support activities for Epic ClinDoc, Orders, and Stork applications.
• Gather and analyze clinical, operational, and business requirements from healthcare stakeholders.
• Configure and maintain clinical documentation templates, flowsheets, SmartForms, SmartTexts, SmartPhrases, and nursing workflows.
• Design and optimize provider order entry (CPOE) workflows for medications, laboratory, radiology, and ancillary services.
• Configure order sets, preference lists, protocols, clinical decision support tools, alerts, and documentation standards.
• Support Epic Stork workflows including labor and delivery, obstetric care, fetal monitoring, postpartum care, and newborn documentation.
• Collaborate with physicians, nurses, pharmacists, care teams, and operational leaders to improve clinical workflows.
• Partner with Pharmacy, Willow, Radiant, Beaker, Grand Central, Ambulatory, and Revenue Cycle teams to ensure integrated workflows.
• Conduct workflow assessments and recommend Epic best-practice solutions.
• Develop functional specifications, build documentation, workflow diagrams, training materials, and support documentation.
• Lead unit testing, integrated testing, system testing, regression testing, and user acceptance testing.
• Support go-live planning, cutover activities, hypercare, and production support.
• Troubleshoot application issues and coordinate resolution with cross-functional teams.
• Support Epic upgrades, optimization initiatives, and new feature implementations.
• Mentor junior analysts and provide knowledge transfer to support teams.

Required Skills & Qualifications

• Bachelor's degree in Healthcare Informatics, Nursing, Information Technology, Computer Science, or related discipline.
• 8+ years of healthcare IT experience with Epic implementation and support projects.
• Epic ClinDoc Certification (Mandatory).
• Epic Orders Certification (Mandatory).
• Epic Stork Certification (Preferred/Highly Desirable).
• Strong understanding of inpatient clinical workflows and clinical documentation processes.
• Experience configuring nursing documentation, assessments, flowsheets, and care plans.
• Experience supporting CPOE, order management, clinical decision support, and interdisciplinary workflows.
• Knowledge of obstetrics, labor and delivery, postpartum, and neonatal care workflows.
• Strong stakeholder engagement, facilitation, and communication skills.
• Experience conducting workflow assessments and solution design sessions.
• Experience working with Canadian healthcare organizations is preferred.

We Offer

Pay and Benefits

Pay Range Minimum: $95,000 per year

Pay Range Maximum: $151,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.