Epic Professional Billing Senior Analyst

Healthtech Inc; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Healthtech Inc is looking for an Epic Professional Billing Senior Analyst to perform advanced application support for EHR solutions. The ideal candidate will manage customer assignments with a focus on high-quality service, troubleshoot complex issues, and adapt to both team and client needs.

This role requires a Bachelor's degree, Epic certification, and experience in EHR module implementation. The successful candidate will enjoy a collaborative environment with opportunities for growth and mentorship.

Qualifications

• Relevant education and/or 8+ years’ industry experience.
• 3-5+ years of experience implementing, training, or supporting EHR modules.
• Ability to work independently and within a team environment.

Responsibilities

• Perform advanced troubleshooting and problem-solving within EHR applications.
• Manage multiple customer assignments with minimal oversight.
• Provide outstanding customer service by anticipating and meeting customer needs.

Skills

Problem-solving skills

Excellent communication skills

Proficient with Microsoft Office

Strong attention to detail

Strong customer service track record

Education

Bachelor’s degree in a related field

Epic Certification in Professional Billing

Tools

Ticketing systems

ITIL processes

Job description

Epic Professional Billing Senior Analyst

Make a difference. Be happy. Grow your career.

Responsibilities

• Technical: Performing advanced troubleshooting and problem‑solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
• Fulfilling system requests from customers by performing issue analysis, translating needs into detailed requirement specifications, and performing system build and testing.
• Performing analysis of workflows, system setup, and system audits, including participating in system upgrades and testing.
• Project and Issue Management: Exercising moderate judgment, contributing to decisions under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding appropriate escalation.
• Managing multiple customer assignments with minimal oversight, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management.
• Managing multiple complex clients and projects simultaneously, maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar.
• Accurately completing up‑to‑date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while meeting Service Level Agreements (SLAs).
• Following proper change control policies for migrating application build and configurations.
• Working on projects that may be assigned on an ad hoc basis, assisting in other internal initiatives as necessary, directed, assigned, or requested.
• Teamwork and Customer Service: Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high‑quality support, and valuing and building relationships with customer IT and operations staff, including end‑users, operations managers, IT analysts, and IT managers.
• Participating in communication and change‑management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used.
• Contributing to a supportive team culture where everyone is focused on overall Managed Services goals; adapting focus of time and energy under guidance of Managers and Application Advisors, to deliver on priorities.
• Assisting in the onboarding of new team members to customer support team, orienting to unique client configuration and processes, and introducing employees to customer counterparts.
• Growth and Mentorship: Understanding complex system setup, explaining setup in ways that are easy to understand for internal staff and day‑to‑day customer counterparts.
• Taking on new responsibilities and challenges to continually grow and develop skills to meet evolving needs of Managed Services and customers.
• Seeking opportunities to delegate and explain less complicated tasks to peers, guiding and overseeing completion of delegated tasks.

Skills and Experience

• Bachelor’s degree in a related field (relevant education and/or 8+ years’ industry experience).
• Epic Certification in Professional Billing with strong understanding of functionality within that application.
• 3‑5+ year of experience implementing, training, or supporting EHR modules.
• Must demonstrate and embody Nordic’s maxims.
• Ability to apply problem‑solving skills.
• Excellent communication skills, written and verbal.
• Proficient with Microsoft Office applications.
• Strong attention to detail and ability to organize.
• Must be able to work independently, as well as within a team environment.
• Prior experience with ticketing systems and change management processes.
• Strong customer service track record.
• Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred.

Additional Details

• Ability to take on‑call rotations outside of core business hours, including nights and weekends.
• Ability to travel up to 10%.

Equal Opportunity Statement

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.