Epic Application Analyst — Remote Healthcare IT

Intermountain Healthcare Inc.; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Intermountain Healthcare Inc. is seeking a Staff Analyst to support IT applications across healthcare domains, including EHR, scheduling, billing, and interoperability. The role involves technical support, configuration, and lifecycle maintenance with opportunities to manage small projects.

The position offers fully remote work with occasional onsite meetings and a Monday–Friday 8AM–5PM schedule; Epic certification is preferred and on-call duties may apply.

Qualifications

• Bachelor's degree preferred in information technology, healthcare, business, or related field.
• Two years of work experience or pursuing a bachelor's degree with four years in related area.
• Will be required to certify on one or more Epic applications and maintain certification.

Responsibilities

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements
• Partners with external vendors to support related third‑party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and department standards
• Serve as PM and complete PM functions for small to mid‑size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge‑based materials for use by peers, end‑users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on‑call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

Microsoft Office Suite

Healthcare IT support

Epic Systems knowledge

Problem solving

Communication skills

Education

Bachelor's degree

Tools

Epic software suite

Job description

Intermountain Healthcare Inc. is seeking a Staff Analyst to support IT applications across healthcare domains, including EHR, scheduling, billing, and interoperability. The role involves technical support, configuration, and lifecycle maintenance with opportunities to manage small projects.

The position offers fully remote work with occasional onsite meetings and a Monday–Friday 8AM–5PM schedule; Epic certification is preferred and on-call duties may apply.