Epic Analyst II - Systems & Workflow Optimizer

Albany Medical Center; City of Albany (NY); On-site; USD 77,000 - 119,000; Full time

Job summary

Albany Medical Center is seeking an Epic Analyst Level II to build, maintain, and modify Epic and other third‑party systems. You will document workflows and collaborate with internal customers to define solutions within Epic applications, ensuring alignment with business needs.

The role emphasizes testing, issue resolution, and on‑call support, with a requirement for Epic certification on hire. Strong communication skills are essential, and there are no supervisory responsibilities.

Qualifications

• Associate’s Degree required.
• Bachelor’s Degree preferred.
• 4–6 years of relevant experience required.
• Understanding of systems development life-cycle management (SDLC).
• Ability to communicate effectively with customers to resolve issues.

Responsibilities

• Build, maintain, and modify Epic and third‑party systems.
• Document and analyze system workflows and requirements.
• Support configuration of Epic applications and related systems.
• Collaborate with cross‑functional teams on project life‑cycle management.
• Provide end‑user support, troubleshoot issues, and develop test cases.
• Demonstrate strong communication and customer service skills.

Skills

Communication with customers

SDLC understanding

Problem solving

Education

Associate’s Degree

Bachelor’s Degree

Tools

SQL

Object oriented programming concepts

Markup languages (HTML/XML)

Job description

Albany Medical Center is seeking an Epic Analyst Level II to build, maintain, and modify Epic and other third‑party systems. You will document workflows and collaborate with internal customers to define solutions within Epic applications, ensuring alignment with business needs.

The role emphasizes testing, issue resolution, and on‑call support, with a requirement for Epic certification on hire. Strong communication skills are essential, and there are no supervisory responsibilities.