EPIC Analyst II

Albany Medical Center; City of Albany (NY); On-site; USD 77,000 - 119,000; Full time

Job summary

Albany Medical Center is seeking an Epic Analyst Level II to build, maintain, and modify Epic and other third‑party systems. You will document workflows and collaborate with internal customers to define solutions within Epic applications, ensuring alignment with business needs.

The role emphasizes testing, issue resolution, and on‑call support, with a requirement for Epic certification on hire. Strong communication skills are essential, and there are no supervisory responsibilities.

Qualifications

• Associate’s Degree required.
• Bachelor’s Degree preferred.
• 4–6 years of relevant experience required.
• Understanding of systems development life-cycle management (SDLC).
• Ability to communicate effectively with customers to resolve issues.

Responsibilities

• Build, maintain, and modify Epic and third‑party systems.
• Document and analyze system workflows and requirements.
• Support configuration of Epic applications and related systems.
• Collaborate with cross‑functional teams on project life‑cycle management.
• Provide end‑user support, troubleshoot issues, and develop test cases.
• Demonstrate strong communication and customer service skills.

Skills

Communication with customers

SDLC understanding

Problem solving

Education

Associate’s Degree

Bachelor’s Degree

Tools

SQL

Object oriented programming concepts

Markup languages (HTML/XML)

Job description

Department/Unit:

AMHS - Albany Med Clinical EHR

Work Shift:

Day (United States of America)

Salary Range:

$77,075.00 - $119,466.00

The Epic Analyst is responsible for building, maintaining and modifying Epic and other third party systems, including documenting and understanding system workflows. They identify areas of improvement and collaboratively work with internal customers to identify solutions, specifically within Epic applications, as well as other third-party systems. They write requirements that support the solution and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends solutions, defines system and functional requirements, performs both programming and analysis tasks on internal business systems, and develops and modifies internal applications, operating systems, or database systems.

In addition, the Epic Analyst provides support by correcting issues that arise from customer usage, identifying necessary configuration changes, supporting related systems, creating detailed test cases, contributing to testing and results analysis, and documenting all programming and systems changes.

The Epic Analyst plays a crucial role in integrating systems from multiple vendors, including specific Epic applications, to create cohesive value chain solutions for customers. They enhance product life-cycle management by understanding and optimizing system workflows.

As part of their role, the Epic Analyst is expected to obtain and maintain Epic certification in one or more applications, demonstrating their proficiency and expertise in those specific areas.

Essential Duties and Responsibilities

• The Epic Analyst – Level II is expected to support application implementation and support functions, as well as basic process analysis.
• Conduct analysis of system workflows and processes
• Support the build and configuration of Epic applications and third party systems
• Collaborate with cross-functional teams to contribute to project life-cycle management
• Provide end-user support, troubleshoot issues, and identify configuration changes
• Develop and execute detailed test cases to ensure system functionality
• Contribute to the documentation of system changes and enhancements
• This position does not have any supervisory responsibilities
• Primary contact will be internal to Information Technology
• Contact with other Albany Med Health System departments will be limited and in support of job specific activities and participates on project teams
• Contact with vendors will be limited to support calls as needed
• Contact with others outside of Albany Med Health System will be limited to job specific forums/organizations for technical collaboration
• Provide on-call, extended weekday and weekend support for on-site and off‑site locations, as warranted by critical business requirements
• Maintain confidentiality by using and communicating information only as needed to perform one’s duties
• Perform at or above the Information Technology performance standards
• Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
• Complete other duties or assignments as designated by management

Qualifications

• Associate’s Degree - required
• Bachelor’s Degree - preferred
• 4-6 years of relevant experience - required
• Understanding of systems development life-cycle management.
• Ability to communicate effectively with customers to resolve issues.
• Basic understanding of object oriented programming principles, SQL, standardized markup languages and a strong customer focus.
• Ability to troubleshoot application issues.
• Ability to communicate effectively with internal customers and vendors.
• Ability to manage operational effectiveness and implement systems and updates collaboratively with customers and vendor.
• Ability to effectively recommend, document, communicate, implement, and sustain improvements in processes, procedures and operations.
• Familiarity with windows based applications and technology.
• Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes is a plus.
• EPIC - EPIC Certification Upon Hire - required
  Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.