Entry-Level Voter Outreach Call Center Associate

Mci-54101bb8; Mississippi; Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Bonuses & Contests

Health Benefits

Career Growth

Job summary

MCI is seeking Call Center Representatives to support the Get Out the Vote initiative. You will make outbound calls on behalf of the Republican Party to encourage voter turnout for the presidential election.

Ideal candidates will be comfortable representing the Republican Party, have excellent communication skills, be eager to learn, and be highly reliable. Join a fast-growing tech-enabled services firm with a strong call center footprint, offering on-site and remote options, comprehensive

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Have a wired, high-speed internet connection (20Mbps+).
• Excellent organizational, written, and oral communication skills.
• Typing swiftly and accurately (20+ words per minute).
• Ability to work regularly scheduled shifts within our hours of operation.
• Basic knowledge of Microsoft Office Suite.
• Familiarity with computer and Windows PC applications.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Thriving in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to accurately answer customer questions.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately elevate customer issues with the managerial team.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Ensure first call resolution through problem solving and effective call handling.
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Skills

Data entry

English fluency

Typing 20 wpm

Customer service

Problem solving

Team player

Multi-tasking

Attention to detail

Communication skills

Internet connectivity

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows PC

Job description

MCI is seeking Call Center Representatives to support the Get Out the Vote initiative. You will make outbound calls on behalf of the Republican Party to encourage voter turnout for the presidential election.

Ideal candidates will be comfortable representing the Republican Party, have excellent communication skills, be eager to learn, and be highly reliable. Join a fast-growing tech-enabled services firm with a strong call center footprint, offering on-site and remote options, comprehensive