Voter Outreach Call Center Specialist

MCI Military Recruitment; Arkansas; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking entry-level Call Center Representatives to support the Get out the Vote project. You will make outbound calls nationwide for the Republican party, delivering high-quality customer interactions and information services. Training is provided, and prior call center experience is a plus though not required.

We offer flexible site schedules and competitive compensation based on experience. This role emphasizes reliability, communication, and teamwork in a dynamic, fast-paced

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent required
• Experience with data-entry using a computer
• Ability to read and speak English fluently
• Wired, high-speed internet connection (20Mbps+)
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ wpm)
• Ability to work regular shifts within operating hours including training
• Basic knowledge of Excel, PowerPoint, Word, Outlook
• Familiarity with Windows PC applications and ability to learn new systems
• Highly reliable with regular attendance and punctuality
• Ability to troubleshoot and follow up on customer issues
• Aptitude for conflict resolution, problem solving and negotiation
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task, stay focused, self-manage
• Strong team orientation and customer focus
• Thrives in fast-paced environments with change/ambiguity
• Excellent interpersonal skills and ability to build relationships

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve issues
• Research systems to find missing information; coordinate with other departments
• Follow Client program processes and complete tasks professionally
• Utilize systems to complete account management tasks
• Accurately document and process customer claims
• Follow all scripts, policies, and procedures
• Use knowledge base and training to answer questions
• Protect confidential and personal information
• Escalate issues to management when needed
• Ensure first call resolution through problem solving
• Attend meetings and training and stay updated on changes
• Adhere to attendance and schedule requirements

Skills

18+ years

Data entry

English fluency

Stable home internet

Organizational skills

Typing speed

Shift availability

Microsoft Office

Computer literacy

Reliability/attendance

Issue resolution

Conflict resolution

Customer service orientation

Multi-tasking

Team oriented

Adaptability in fast-paced env

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking entry-level Call Center Representatives to support the Get out the Vote project. You will make outbound calls nationwide for the Republican party, delivering high-quality customer interactions and information services. Training is provided, and prior call center experience is a plus though not required.

We offer flexible site schedules and competitive compensation based on experience. This role emphasizes reliability, communication, and teamwork in a dynamic, fast-paced