Entry-Level Travel Insurance CSR | Hybrid Work

Zurich Insurance; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Shift differential

Job summary

Zurich Cover-More is hiring an Entry Level Customer Service Representative to support Travel Guard's World Service Center. You will listen to customers, explain travel insurance options, and recommend suitable cover in a fast-paced environment with growth opportunities.

The role requires valid licensing to sell travel insurance across US states, a 12pm–10pm shift with weekend rotation, and a $3/hour shift differential. 3000+ employees worldwide support travel safety and care.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills and customer service experience.
• Ability to multi-task and stay organized
• A positive attitude and passion for helping others.
• Ability to navigate multiple systems while effectively handling calls.
• Attention to detail and accuracy when documenting information.
• Ability to work 2 nd shift between 12pm-10pm Monday-Friday with rotating weekend
• Position includes a shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am
• A full background check is required to obtain the state license requirements needed to sell travel insurance in all US states and jurisdictions.

Responsibilities

• Answer incoming calls, delivering top-notch-service and providing clear and accurate information on our products and services.
• Use strong listening skills to effectively cater to our customer’s specific travel needs.
• Solve problems creatively and think outside the box.
• Document interactions with precision and professionalism.
• Collaborate with leadership and teammates to continuously build skills.
• Maintain knowledge of our insurance products, services and overall benefits.

Skills

Strong communication

Customer service experience

Multi-tasking

Positive attitude

Education

High School Diploma or equivalent

Job description

Zurich Cover-More is hiring an Entry Level Customer Service Representative to support Travel Guard's World Service Center. You will listen to customers, explain travel insurance options, and recommend suitable cover in a fast-paced environment with growth opportunities.

The role requires valid licensing to sell travel insurance across US states, a 12pm–10pm shift with weekend rotation, and a $3/hour shift differential. 3000+ employees worldwide support travel safety and care.