Hybrid Travel Insurance Specialist – Customer Support & Growth

Zurich Cover-More; Houston (TX); Hybrid; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Hybrid work model

Health plan

401(k) with employer matching

Parental leave

Volunteer leave

Job summary

Zurich Cover-More’s Travel Guard team is seeking a customer-focused representative in the World Service Center in Houston. In this role you’ll listen to customers’ travel plans and recommend travel insurance products that best fit their needs, while delivering excellent service and building product knowledge.

The position requires strong communication skills, a background in customer service, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills and customer service experience.
• Ability to multi-task and stay organized.
• Positive attitude and passion for helping others.
• Ability to navigate multiple systems while handling calls.
• Attention to detail when documenting information.

Responsibilities

• Answer incoming calls, delivering top-notch service and providing clear information on our products.
• Use listening skills to cater to customers’ travel needs.
• Solve problems creatively and think outside the box.
• Document interactions with precision.
• Collaborate with leadership and teammates to build skills.
• Maintain knowledge of our insurance products and benefits.

Skills

Communication

Customer service

Multi-tasking

Attention to detail

Call handling

Positive attitude

Education

High School Diploma or equivalent

Job description

Zurich Cover-More’s Travel Guard team is seeking a customer-focused representative in the World Service Center in Houston. In this role you’ll listen to customers’ travel plans and recommend travel insurance products that best fit their needs, while delivering excellent service and building product knowledge.

The position requires strong communication skills, a background in customer service, and the ability to multi-task in a fast-paced environment.