Travel Insurance Specialist — Hybrid, 2nd Shift

Zurich Cover-More; Stevens Point (WI); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work arrangement

Shift differential

Job summary

Zurich Cover-More's Travel Guard team is seeking a customer-focused agent to help customers understandour travel insurance offerings and make confident coverage decisions. In the World Service Center, you’ll apply a consultative sales approach, listening to travel plans and recommending products that best fit needs, with a fast-paced environment and opportunities for career growth.

The role supports a hybrid work approach, with three days in the office and two days working from home, and

Qualifications

• High School Diploma or equivalent.
• Strong communication skills and customer service experience.
• Ability to multi-task and stay organized.
• A positive attitude and passion for helping others.
• Ability to navigate multiple systems while effectively handling calls.
• Attention to detail and accuracy when documenting information.
• Ability to work 2nd shift between 12pm-10pm Monday-Friday with rotating weekend.
• Position includes a shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am.
• A full background check is required to obtain the state license requirements needed to sell travel insurance in all US states and jurisdictions.

Responsibilities

• Answer incoming calls, delivering top-notch-service and providing clear and accurate information on our products and services.
• Use strong listening skills to effectively cater to our customer’s specific travel needs.
• Solve problems creatively and think outside the box.
• Document interactions with precision and professionalism.
• Collaborate with leadership and teammates to continuously build skills.
• Maintain knowledge of our insurance products, services and overall benefits.

Skills

Strong communication skills

Customer service experience

Multi-tasking

Positive attitude

Attention to detail

Navigate multiple systems

2nd shift readiness

Education

High School Diploma or equivalent

Job description

Zurich Cover-More's Travel Guard team is seeking a customer-focused agent to help customers understandour travel insurance offerings and make confident coverage decisions. In the World Service Center, you’ll apply a consultative sales approach, listening to travel plans and recommending products that best fit needs, with a fast-paced environment and opportunities for career growth.

The role supports a hybrid work approach, with three days in the office and two days working from home, and