Global Travel Support Specialist

Zurich Insurance; Stevens Point (WI); Híbrido; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Annual and personal leave benefits

Volunteer leave

Parental leave

Health plan (high-deductible)

Descripción de la vacante

Zurich Cover-More is hiring a Travel Assistance Coordinator to provide real-time support for travelers during disruptions, coordinating travel solutions with a focus on care and professionalism.

You will multitask across calls, systems, and case management tools to assess needs and deliver seamless service from initial contact to resolution. A minimum of 2 years in customer service is expected, with strong communication and problem-solving skills.

Formación

• High school diploma or equivalent.
• 2+ years of providing exceptional customer service.
• Excellent written and verbal communication skills.
• Effective problem-solving skills.
• Proficient in MS Office programs while effectively multi-tasking.

Responsabilidades

• Handle inbound calls from policyholders regarding travel-related emergencies such as lost luggage tracking, passport/visa replacement, travel rebooking, and pre-trip planning and concierge services.
• Create a positive customer experience over the phone leveraging knowledge of our assistance services.
• Utilize critical and creative thinking to provide solutions for policyholders.
• Document policyholder interactions while communicating over the phone.

Conocimientos

Customer service

Written and verbal communication

Problem solving

Multitasking

Educación

High school diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Zurich Cover-More is hiring a Travel Assistance Coordinator to provide real-time support for travelers during disruptions, coordinating travel solutions with a focus on care and professionalism.

You will multitask across calls, systems, and case management tools to assess needs and deliver seamless service from initial contact to resolution. A minimum of 2 years in customer service is expected, with strong communication and problem-solving skills.