Technical Support Representative

Voltguard Utilities Limited; Houston (TX); Hybrid; USD 28,929 - 41,328; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

100% benefits coverage

401k with company match

Paid Parental Leave

Generous time off

Job summary

A leading energy solutions provider in Houston, Texas, is seeking a Remote Technical Support Representative to provide exceptional customer service and technical assistance. The ideal candidate should possess a bachelor's degree, a strong technical background, and at least 2 years of experience in technical support. Offers competitive salary, full benefits coverage, and a hybrid work schedule requiring office attendance 2-3 times a week.

Qualifications

• 2+ years of experience in a technical support role.
• Strong knowledge of energy solutions and related technologies.
• Ability to troubleshoot and resolve technical issues effectively.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to energy services.
• Collaborate with other departments to resolve complex technical issues.

Skills

Technical support

Customer service

Troubleshooting

Communication skills

Attention to detail

Multitasking

Education

Bachelor's degree in a technical field

Tools

Microsoft Office

CRM systems

Job description

About the job Technical Support Representative

Company Overview

Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers.

Position Overview

We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston, Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively.

Pay: 21.00 - $30.00 per hour

Key Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, and chat
• Troubleshoot and resolve technical issues related to energy services
• Collaborate with other departments to resolve complex technical issues
• Document all customer interactions and resolutions in our CRM system
• Provide timely and accurate updates to customers regarding the status of their technical issues
• Identify and escalation recurring technical issues to the appropriate teams for resolution
• Stay current with industry trends and updates to ensure accurate and effective technical support

Qualifications

• Bachelor's degree in a technical field or equivalent work experience is preferred.
• Minimum of 2 years of experience in a technical support role
• Strong knowledge of energy solutions and related technologies
• Excellent communication and interpersonal skills
• Ability to troubleshoot and resolve technical issues effectively
• Strong attention to detail and ability to multitask
• Proficient in Microsoft Office and CRM systems
• Must be able to work full-time

What We Offer

• Competitive salary and a quarterly bonus
• Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
• 401k with generous company match
• Paid Parental Leave & Access to Parently platform
• Hybrid work schedule - In office 2-3 times a week
• Generous time off and paid company holidays
• Company provided latest technology & software tools

If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and cost-effective energy services to our customers.