Entry-Level Technical Support Engineer

Oracle Corporation; Honolulu (HI); On-site; USD 29,000 - 62,000; Full time

Benefits offered by this job

401(k) Savings and Investment Plan

Paid time off

Healthcare benefits

Job summary

Oracle Corporation is seeking a motivated professional to serve as a customer contact, providing technical support and contributing to knowledge resources. You will collaborate with teams to resolve routine product issues and learn to enhance support processes.

This role emphasizes English communication, multi-channel inquiries, and continuous learning of Oracle product ecosystems. Visa/work sponsorship is not available for this position.

Qualifications

• Ability to read, write, and speak English.
• Willingness to learn product ecosystem and internal processes.
• Experience in handling customer inquiries via multiple channels.

Responsibilities

• Serves as a point of contact for customers and facilitates inquiries via phone, electronic, or in-person means.
• Provides technical support by troubleshooting simple issues related to Oracle products.
• Coordinates with more experienced peers to report design, reliability, and maintenance problems and support resolutions.
• Documents activities on service requests and product documentation, and develops Knowledge Base articles.

Skills

Customer support

Technical troubleshooting

Documentation

English language

Automation tooling

Tools

Automation tooling (AI)

Job description

Oracle Corporation is seeking a motivated professional to serve as a customer contact, providing technical support and contributing to knowledge resources. You will collaborate with teams to resolve routine product issues and learn to enhance support processes.

This role emphasizes English communication, multi-channel inquiries, and continuous learning of Oracle product ecosystems. Visa/work sponsorship is not available for this position.