Security-Cleared Tech Support Engineer I

Oracle Corporation; United States; On-site; USD 29,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with company match

Paid time off

Dental and vision insurance

Stock purchase plan

Flexible spending accounts

Job summary

Oracle Corporation in the United States is seeking a Technical Support Associate to act as the first point of contact for customers, providing basic technical support and troubleshooting for Oracle products. You will coordinate with more experienced peers to resolve routine design and maintenance issues and contribute to documentation and knowledge base materials.

In this role you will learn to leverage automation tools to uncover root causes and propose enhancements to support processes,

Qualifications

• English reading, writing, speaking is required.
• Experience level: 0-2 years in a related role.

Responsibilities

• Serves as a point of contact for customers via phone, email, or in-person.
• Provides basic technical support by troubleshooting simple issues for Oracle products.
• Escalates complex issues to senior teams as needed.
• Documents service requests and creates Knowledge Base articles.
• Learns automation/tools to identify root causes and improve processes.

Skills

English (spoken and written)

Experience: 0-2 years

Job description

Oracle Corporation in the United States is seeking a Technical Support Associate to act as the first point of contact for customers, providing basic technical support and troubleshooting for Oracle products. You will coordinate with more experienced peers to resolve routine design and maintenance issues and contribute to documentation and knowledge base materials.

In this role you will learn to leverage automation tools to uncover root causes and propose enhancements to support processes,