Entry-Level Tech Support - VoIP & Video

MCI Careers; Killeen (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

MCI Careers in Killeen, Texas is seeking entry-level customer care representatives focused on tech support for an ISP. This role involves troubleshooting VoIP Phones, data gateways, and HD video services. While prior contact center experience is not required, a background in customer service is advantageous. MCI offers competitive compensation, paid training, and various health benefits. Ideal candidates will be motivated, energetic, and customer-focused, with a passion for providing exceptional service.

Qualifications

• Must be 18 years of age
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• The ability to evaluate, troubleshoot, and follow‑up on customer issues

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Troubleshoot data, video, and voice service disruptions.
• Accurately document customer interaction while following all required policies and procedures.

Skills

Customer service orientation

Problem-solving

Communication skills

Technical troubleshooting

Knowledge of VoIP systems

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers in Killeen, Texas is seeking entry-level customer care representatives focused on tech support for an ISP. This role involves troubleshooting VoIP Phones, data gateways, and HD video services. While prior contact center experience is not required, a background in customer service is advantageous. MCI offers competitive compensation, paid training, and various health benefits. Ideal candidates will be motivated, energetic, and customer-focused, with a passion for providing exceptional service.