Entry-Level Tech Support Specialist

Oxford Global Resources; Fort Collins (CO); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Dental, vision, life, and disability

Paid holidays and paid sick leave

Reasonable accommodation support

Job summary

Oxford Global Resources is seeking a customer-focused technical support specialist to assist clients by researching and explaining solutions. You will troubleshoot issues, guide clients through corrective steps, and help improve workstation and LAN performance.

The role emphasizes clear verbal and written communication, the ability to work under pressure, and delivering timely, quality support. Training and documentation duties may also be involved to enhance client outcomes.

Qualifications

• Self-starter with ability to learn quickly and communicate technical concepts to customers.
• Excellent speaking and writing skills.
• Ability to troubleshoot and diagnose issues quickly.
• Strong people skills with a professional, energetic, and patient phone manner.

Responsibilities

• Provide answers to clients by identifying problems, researching answers, and guiding corrective steps.
• Support users by troubleshooting and maintaining workstation and LAN performance.
• Develop client training programs by identifying learning needs and suggesting instructional language.
• Document processes to improve client references and knowledge base.
• Monitor compliance with service agreements and improve system performance.

Skills

Customer service

Troubleshooting

Windows knowledge

Oral & written communication

People skills

Tools

Windows OS

Job description

Oxford Global Resources is seeking a customer-focused technical support specialist to assist clients by researching and explaining solutions. You will troubleshoot issues, guide clients through corrective steps, and help improve workstation and LAN performance.

The role emphasizes clear verbal and written communication, the ability to work under pressure, and delivering timely, quality support. Training and documentation duties may also be involved to enhance client outcomes.