Entry Level Technical Support Representative

Oxford Global Resources; Fort Collins (CO); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Dental, vision, life, and disability

Paid holidays and paid sick leave

Reasonable accommodation support

Job summary

Oxford Global Resources is seeking a customer-focused technical support specialist to assist clients by researching and explaining solutions. You will troubleshoot issues, guide clients through corrective steps, and help improve workstation and LAN performance.

The role emphasizes clear verbal and written communication, the ability to work under pressure, and delivering timely, quality support. Training and documentation duties may also be involved to enhance client outcomes.

Qualifications

• Self-starter with ability to learn quickly and communicate technical concepts to customers.
• Excellent speaking and writing skills.
• Ability to troubleshoot and diagnose issues quickly.
• Strong people skills with a professional, energetic, and patient phone manner.

Responsibilities

• Provide answers to clients by identifying problems, researching answers, and guiding corrective steps.
• Support users by troubleshooting and maintaining workstation and LAN performance.
• Develop client training programs by identifying learning needs and suggesting instructional language.
• Document processes to improve client references and knowledge base.
• Monitor compliance with service agreements and improve system performance.

Skills

Customer service

Troubleshooting

Windows knowledge

Oral & written communication

People skills

Tools

Windows OS

Job description

Summary

Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.

Project Details

Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.

Improve client references by writing and maintaining documentation.

Participate in development of client training programs by identifying learning issues; recommend instructional language.

Accommodate client disabilities by recommending devices and techniques.

Avoid legal challenges by monitoring compliance with service agreements.

Improve system performance by identifying problems; recommend changes.

Update job knowledge by participating in educational opportunities; maintain personal networks.

Accomplish information systems and organization mission by completing related results as needed.

Job Experience

• A self-starter with the ability to quickly learn and effectively communicate technical concepts to our customers. Must have a love for customer service and helping others. Basic working knowledge of the latest versions of Windows. Excellent speaking and writing skills. Must be able to troubleshoot and quickly diagnose issues. Strong people skills with a professional, energetic, and patient phone manner. Ability to work independently and under pressure to meet deadlines.

Hourly Rate: 21-28

Equal Employment Opportunity

Oxford is an Equal Employment Opportunity Employer.

All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• Oxford provides supplemental medical (we do not offer major medical), dental, vision, life, and disability benefit plans along with a 401(k) Retirement Savings Plan.
• Paid holidays based on eligibility and paid sick leave for applicable jurisdiction, as required.

Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email [e-mail].

We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.