Client-Facing PC Support Technician – Desktops & Laptops

Worldwide TechServices; Portsmouth (NH); On-site; USD 38,000 - 48,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform basic and moderately complex troubleshooting for desktops and laptops. You will interact with clients to address technical issues and respond promptly, ensuring service quality.

Responsibilities include handling service calls within SLAs, completing administrative tasks, real-time reporting, maintaining asset control, and following safety guidelines. Occasional travel may be required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer communication

Client travel

Repair toolkit

Driver's license

Hardware knowledge

Education

Technical school certification

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform basic and moderately complex troubleshooting for desktops and laptops. You will interact with clients to address technical issues and respond promptly, ensuring service quality.

Responsibilities include handling service calls within SLAs, completing administrative tasks, real-time reporting, maintaining asset control, and following safety guidelines. Occasional travel may be required.