Entry-Level Service BDC Agent - Paid Training + Bonuses

The Best Automotive Group; Methuen (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical/Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off (PTO)

Employee vehicle purchase discounts

Job summary

Methuen CDJR is hiring a Service BDC Agent for a brand-new, state-of-the-art dealership in Methuen, MA. This entry-level, in-person role focuses on answering service calls, booking appointments, and following up with customers.

Paid training and a clear growth path within The Best Automotive Group are provided. Starting pay is $15–$17 per hour plus bonuses based on appointments set, appointments shown, and CSI.

Qualifications

• No dealership experience required; training provided.
• Excellent phone communication skills.
• Comfort with computers, email, and texting.
• Must be 18 or older; high school diploma preferred.

Responsibilities

• Answer inbound service calls promptly and professionally.
• Book service appointments in the scheduler per customer needs.
• Confirm upcoming appointments by phone, text, and email the day before.
• Follow up with customers after service visits (CSI).
• Document interactions in the CRM/scheduler and hit KPIs for appointments set/shown.

Skills

Phone presence

Computer literacy

Punctual & reliable

Customer-first attitude

Bilingual EN/ES (plus)

Education

High school diploma or equivalent

Job description

Methuen CDJR is hiring a Service BDC Agent for a brand-new, state-of-the-art dealership in Methuen, MA. This entry-level, in-person role focuses on answering service calls, booking appointments, and following up with customers.

Paid training and a clear growth path within The Best Automotive Group are provided. Starting pay is $15–$17 per hour plus bonuses based on appointments set, appointments shown, and CSI.