Automotive BDC Manager

Methuen CDJR; Methuen (MA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical / Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off (PTO)

Life insurance

Brand-new BDC with modern CRM tools

Employee vehicle purchase discounts

Leadership training & development

Clear path to Sales Manager / Director

Job summary

Methuen CDJR, a new Chrysler, Dodge, Jeep, and Ram dealership in Methuen, MA, is seeking a hands-on BDC Manager to own phones, internet leads, and follow-up. You’ll lead a growing team, coach agents, and drive KPIs from contact rate to appointments sold.

This full-time, in-person role offers a weekly pay cycle and a compensation range of $55,000 to $85,000, plus performance bonuses. You’ll build campaigns, manage CRM hygiene, and partner with sales leadership to deliver results.

Qualifications

• 2+ years leading a BDC or high-volume call-center in automotive retail.
• Automotive BDC experience strongly preferred; CDJR is a plus.
• Proven ability to coach agents to higher KPIs and performance.
• Deep CRM proficiency with reports and analytics.
• Excellent phone presence and clear written communication.
• High-energy and accountable leadership from the front.

Responsibilities

• Lead the day-to-day operations of the BDC — inbound calls, internet leads, chat, and outbound follow-up.
• Recruit, hire, train, coach, and develop BDC Agents to hit their KPIs.
• Own the team scoreboard: contact rate, appointments set, appointments shown, and appointments sold.
• Monitor call quality, script adherence, and CRM discipline through live listens and reviews.
• Build and refine outbound campaigns for unsold showroom and internet leads.
• Own CRM hygiene — every lead worked, every follow-up completed, every promise kept.
• Run daily huddles and weekly one-on-ones; report outcomes to leadership.

Skills

BDC Manager leadership

BDC call-center leadership

CRM proficiency

Phone and written communication

Recruiting and coaching

Bilingual English/Spanish

Valid driver's license

Tools

VinSolutions

Elead

DealerSocket

Job description

NOW HIRING

BDC MANAGER

$55,000–$85,000 /Year • PaidWeekly • Full-Time • In-Person

Methuen,MA • Brand-newstate-of-the-artfacility

EARN $55,000–$85,000 / YEAR

Paidweekly • Base + team appointment / show / sold bonuses

ABOUT METHUEN CDJR

Methuen CDJR — part of The Best Automotive Group — is opening a brand-new Chrysler, Dodge, Jeep, and Ram dealership in the heart of the Merrimack Valley, andwe’rebuilding our Business Development Center from the ground up. We are an established, family-oriented automotive group witha strong reputationfor integrity, professionalism, and outstanding customer service throughout the region.

Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people — accessible, knowledgeable, accountable, and committed to doing things the right way.

ABOUT THE ROLE

We’rehiring a BDC Manager to build, lead, and drive results out of our Methuen CDJR Business Development Center.You’llown the phones, the internet leads, the outbound follow-up, and — most importantly — the numbers: contact rate, appointments set, appointments shown, and appointments sold. This is a hands-on leadership seat for someone who can recruit, coach, andsetthe tone every single day.

Compensation:$55,000–$85,000 per year, paid weekly(base + team performance bonuses on appointments set, shown, and sold). Top of the range is earned by managers who consistently hit KPIs and drive units to the sales floor.

RESPONSIBILITIES

• Lead the day-to-day operations of the BDC — inbound calls, internet leads, chat, and outbound follow-up
• Recruit, hire, train, coach, and develop BDC Agents to hit their individual and team KPIs
• Own the team scoreboard: contact rate, appointments set, appointments shown, and appointments sold
• Monitor call quality, script adherence, and CRM discipline through live listens, call reviews, and one-on-ones
• Build and refine outbound campaigns for unsold showroom, internet leads, service-to-sales, equity, and orphan owners
• Own CRM hygiene — every lead worked, every follow-up completed, every promise kept
• Partner with the Sales Manager, Floor Manager, and GSM on smooth hand-offs and second-chance follow-up
• Run daily huddles, save-a-appointment meetings, and weekly one-on-ones
• Report on activity and outcomes to leadership; adjust staffing, coaching, and campaigns to hit numbers
• Represent the Methuen CDJR brand with professionalism and set the standard for the entire BDC

QUALIFICATIONS

• 2+ years of BDC Manager, BDC Lead, or high-volume call-center leadership experiencerequired
• Automotive dealership BDC experience strongly preferred; CDJR experience a plus
• Proventrack recordof coaching agents to higher contact rate, appointment set/show, and units sold
• Deep CRMproficiency(VinSolutions, Elead,DealerSocket, or similar); comfortable pulling and acting on reports
• Excellent phone presence and written communication — you set the standard the team follows
• High-energy, competitive, and accountable — leads from the front, not the back office
• Strong recruiter and coach — you can build the team, not just manage it
• Bilingual (English / Spanish) is a plus
• Valid driver’s license with a clean driving record

WHY JOIN OUR TEAM

Brand-newBDC, new tools, new lead flow from day one. Build a team, run a scoreboard, and put appointments and units on the board. Paid weekly. Real bonus plan for hitting team numbers. Clear path to Sales Manager or Director of BDC across The Best Automotive Group.

WHAT WE OFFER

• $55,000–$85,000/yr — paid weekly
• Medical / Health insurance
• Team appointment / show / sold bonus plan
• Dental insurance
• 401(k) with company match
• Vision insurance
• Paid time off (PTO)
• Life insurance
• Brand-new BDC with modern CRM tools
• Employee vehicle purchase discounts
• Leadership training & development
• Clear path to Sales Manager / Director

Pre-Employment Screening: Allapplicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment.

Equal Opportunity Employer

Methuen CDJR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you requirean accommodation.