Entry-Level Service Advisor Assistant - Customer Care

Royal South; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Health, Dental, & Vision insurance

Life insurance

401K

Supportive management and surrounding/

Rotational schedule Monday through Sat

Saturday lunch

Parts & Service employee discount

Job summary

Royal South Toyota Service in Bloomington, IN is hiring an Assistant Service Advisor to join our busy service lane. This entry level role focuses on greeting customers, answering calls, scheduling appointments, and supporting Advisors to ensure a smooth, customer-first experience.

You'll be on your feet throughout the day, learn our processes, and grow into a career in automotive service with a team that emphasizes quality, communication, and community trust.

Qualifications

• personable and patient traits noted in the posting.
• Ability to listen well and help customers.

Responsibilities

• Greet visiting customers in the service lane.
• Assist Advisors with daily tasks.
• Answer incoming calls and schedule appointments.
• Communicate clearly with customers about needs and charges.
• Confirm customers' needs and expectations.
• Handle vehicle tagging and driving tasks as needed.
• Use iPad/phone camera for vehicle checks.
• Maintain a professional appearance.
• Collaborate with other departments to ensure great service.
• Explain completed work and charges to customers.
• Respond to inter-company communications.

Skills

Customer service

Communication

Scheduling

Phone etiquette

Team supportive

Tools

Dealertrack

Job description

Royal South Toyota Service in Bloomington, IN is hiring an Assistant Service Advisor to join our busy service lane. This entry level role focuses on greeting customers, answering calls, scheduling appointments, and supporting Advisors to ensure a smooth, customer-first experience.

You'll be on your feet throughout the day, learn our processes, and grow into a career in automotive service with a team that emphasizes quality, communication, and community trust.