Auto Service Concierge: Customer Care & Scheduling

Royal South; Bloomington (IN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Rotational schedule

Saturday lunch

Employee discount

Job summary

Royal South Toyota is seeking a bright and energetic Customer Service Assistant to join our Service Lane. This entry-level role involves greeting customers, checking them in, answering phones, scheduling appointments, and supporting Advisors throughout daily tasks.

You will be on your feet, communicating clearly, and maintaining a professional appearance while delivering a positive customer experience across departments.

Qualifications

• Entry-level role with career development potential.
• Dependable and responsible attitude required.
• Willingness to learn and follow directions.
• Able to stand and move throughout the day.

Responsibilities

• Greet customers and assist in the Service Lane.
• Assist Advisors with daily tasks.
• Answer calls and schedule appointments.
• Explain work performed and charges to customers.
• Coordinate with other store departments to ensure a great customer experience.

Skills

Customer service

Personable

Retail experience

Strong communication

Organizational skills

Tools

Dealertrack

Job description

Royal South Toyota is seeking a bright and energetic Customer Service Assistant to join our Service Lane. This entry-level role involves greeting customers, checking them in, answering phones, scheduling appointments, and supporting Advisors throughout daily tasks.

You will be on your feet, communicating clearly, and maintaining a professional appearance while delivering a positive customer experience across departments.