Royal South Customer Service Assistant

Royal South; Bloomington (IN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Rotational schedule

Saturday lunch

Employee discount

Job summary

Royal South Toyota is seeking a bright and energetic Customer Service Assistant to join our Service Lane. This entry-level role involves greeting customers, checking them in, answering phones, scheduling appointments, and supporting Advisors throughout daily tasks.

You will be on your feet, communicating clearly, and maintaining a professional appearance while delivering a positive customer experience across departments.

Qualifications

• Entry-level role with career development potential.
• Dependable and responsible attitude required.
• Willingness to learn and follow directions.
• Able to stand and move throughout the day.

Responsibilities

• Greet customers and assist in the Service Lane.
• Assist Advisors with daily tasks.
• Answer calls and schedule appointments.
• Explain work performed and charges to customers.
• Coordinate with other store departments to ensure a great customer experience.

Skills

Customer service

Personable

Retail experience

Strong communication

Organizational skills

Tools

Dealertrack

Job description

Royal South Toyota is hiring! We are looking for a bright and energetic customer service assistant. If you have experience working in retail or have been told you are a personable person, we would like to meet you! This is an entry-level position that can develop into a career for the suitable person. As our Customer Service Assistant, you will be in our Service Lane and on your feet assisting with greeting our customers, checking them in, answering phone calls, scheduling appointments, parking and retrieving vehicles, checking out customers & other related duties. Please read what Royal South offers and what this position requires below.

Our Benefits include:

• Paid vacation
• Paid holidays
• Health, Dental, & Vision insurance
• Life insurance
• 401K
• Supportive management and surrounding staff
• Rotational schedule Monday through Saturday
• Saturday lunch
• Parts & Service employee discount

Responsibilities include:

• Immediately welcome and appreciate our visiting customers
• Assist our Advisors in daily responsibilities
• Answer incoming phone calls and schedule appointments when needed
• Communicate clearly and completely with our customers
• Confirm our customer's needs and expectations
• Take care of our customer's vehicle when tagging & driving accordingly
• Use of an iPad and/or phone camera may be needed for customers' vehicles
• A professional and pleasant appearance
• Working with other departments within our store or our other stores
• Explain all completed work and charges to customers
• Responding to inter-company communications
• Working with other employees to ensure our customers' best experience

Requirements include:

• Dependable and responsible
• Clean driving record
• Listening to directions and learning
• Desire to improve and excel
• Being on your feet and moving throughout the day
• Dealertrack computer experience a plus
• Organizational skills