Customer Service Assistant Service Advisor Toyota

Royal South; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Health, Dental, & Vision insurance

Life insurance

401K

Supportive management and surrounding/

Rotational schedule Monday through Sat

Saturday lunch

Parts & Service employee discount

Job summary

Royal South Toyota Service in Bloomington, IN is hiring an Assistant Service Advisor to join our busy service lane. This entry level role focuses on greeting customers, answering calls, scheduling appointments, and supporting Advisors to ensure a smooth, customer-first experience.

You'll be on your feet throughout the day, learn our processes, and grow into a career in automotive service with a team that emphasizes quality, communication, and community trust.

Qualifications

• personable and patient traits noted in the posting.
• Ability to listen well and help customers.

Responsibilities

• Greet visiting customers in the service lane.
• Assist Advisors with daily tasks.
• Answer incoming calls and schedule appointments.
• Communicate clearly with customers about needs and charges.
• Confirm customers' needs and expectations.
• Handle vehicle tagging and driving tasks as needed.
• Use iPad/phone camera for vehicle checks.
• Maintain a professional appearance.
• Collaborate with other departments to ensure great service.
• Explain completed work and charges to customers.
• Respond to inter-company communications.

Skills

Customer service

Communication

Scheduling

Phone etiquette

Team supportive

Tools

Dealertrack

Job description

Royal South Toyota Service is hiring! Our Toyota Service drive is a busy and vital part of our customer service focused store and our growth could use your talent! If you've been told you're personable, patient, listens well, & enjoys helping others in our community, we would like to meet you. We service many of our local and surrounding Toyota owners Monday through Saturday so you will probably know some of our visiting customers. This is an entry level position that can develop into a career for the suitable person. As our Assistant Service Advisor, you will be in our Service Lane and on your feet assisting with checking in customers, answering phone calls, scheduling appointments, parking and retrieving vehicles, checking out customers & other related duties. Please read what Royal South offers and what this position requires below.

Our Benefits include:

• Paid vacation
• Paid holidays
• Health, Dental, & Vision insurance
• Life insurance
• 401K
• Supportive management and surrounding staff
• Rotational schedule Monday through Saturday
• Saturday lunch
• Parts & Service employee discount

Responsibilities include:

• Immediately welcome and appreciate our visiting customers
• Assist our Advisors in daily responsibilities
• Answer incoming phone calls and schedule appointments when needed
• Communicate clearly and completely with our customers
• Confirm our customer's needs and expectations
• Take care of our customer's vehicle when tagging & driving accordingly
• Use of an ipad and or phone camera may be needed for customer's vehicles
• A professional and pleasant appearance
• Working with other departments within our store or our other stores
• Explain all completed work and charges to customers
• Responding to inter-company communications
• Working with other employees to insure our customer's best experience

Requirements include:

• Dependable and responsible
• Clean driving record
• Listening to direction and learning
• Desire to improve and excel
• Being on your feet and moving through out our day
• Dealertrack computer experience a plus
• Organizational skills