Entry-Level Remote Patient Services Associate

Vituity; Sacramento (CA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Superior health plan options

Dental, Vision, HSA/FSA, Life and AD&D

Top Tier 401(k) retirement savings

Generous paid time off

Professional and Career Development

EAP and travel assistance

Job summary

Vituity is seeking a Patient Services Representative I to join our remote nationwide team. You'll handle patient and client calls, verify information, and help resolve accounts with a focus on delivering a positive impression and accurate data entry.

Required duties include processing eligibility checks, updating patient records, and coordinating with billing teams as needed. Spanish language skills are a plus, and prior healthcare or insurance experience is valued.

Qualifications

• Must type at least 40 words per minute.
• High school diploma or equivalent required.
• Healthcare setting or insurance-related experience preferred.
• Call center and customer service experience highly desirable.
• Spanish language skills a plus.
• Familiarity with medical terminology and insurance concepts preferred.

Responsibilities

• Receive patient/client calls and resolve them professionally.
• Perform pre-verifications to determine eligibility and when to send claims.
• Update patient accounts and notes based on actions.
• Identify and communicate patient services issues.
• Handle inbound and outbound calls and other duties as assigned.

Skills

Typing 40 wpm

Call center experience

Customer service experience

Spanish (optional)

Education

High school diploma

Tools

Microsoft Office

Windows

Job description

Vituity is seeking a Patient Services Representative I to join our remote nationwide team. You'll handle patient and client calls, verify information, and help resolve accounts with a focus on delivering a positive impression and accurate data entry.

Required duties include processing eligibility checks, updating patient records, and coordinating with billing teams as needed. Spanish language skills are a plus, and prior healthcare or insurance experience is valued.