Bilingual Member Services Agent I (Remote)

Vida Health; United States; Remote; USD 26,000 - 37,000; Full time

Job summary

Vida Health in the United States is seeking a dedicated Bilingual Member Services Agent I to handle member inquiries with professionalism, empathy and accuracy, delivering high-quality customer experience. The role includes outbound outreach to promote Vida programs and enrollment, plus inbound calls for assessments, enrollment, app navigation and status updates.

You will document all interactions in the Member Services system, protect confidentiality under HIPAA, and proactively resolve issues

Qualifications

• High school diploma or equivalent required.
• 2–3 years in customer service or call center, healthcare preferred.
• Fluent in English and Spanish, both spoken and written.
• Proficient with CRM and ticketing systems.

Responsibilities

• Handle member inquiries with professionalism, accuracy and empathy.
• Outbound outreach to members and assist with enrollment into Vida programs.
• Take inbound calls for assessments, enrollment, app navigation and status updates.
• Document interactions in the Member Services system ensuring confidentiality (HIPAA).
• Resolve concerns, escalate when needed, and follow up with members.
• Support training, scripting improvements and quality monitoring efforts.

Skills

Bilingual English/Spanish

Customer service

Active listening

Problem solving

Communication skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM systems

Ticketing systems

Job description

Vida Health in the United States is seeking a dedicated Bilingual Member Services Agent I to handle member inquiries with professionalism, empathy and accuracy, delivering high-quality customer experience. The role includes outbound outreach to promote Vida programs and enrollment, plus inbound calls for assessments, enrollment, app navigation and status updates.

You will document all interactions in the Member Services system, protect confidentiality under HIPAA, and proactively resolve issues