Patient Services Representative I - Remote - Nationwide

Vituity; Sacramento (CA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Superior health plan options

Dental, Vision, HSA/FSA, Life and AD&D

Top Tier 401(k) retirement savings

Generous paid time off

Professional and Career Development

EAP and travel assistance

Job summary

Vituity is seeking a Patient Services Representative I to join our remote nationwide team. You'll handle patient and client calls, verify information, and help resolve accounts with a focus on delivering a positive impression and accurate data entry.

Required duties include processing eligibility checks, updating patient records, and coordinating with billing teams as needed. Spanish language skills are a plus, and prior healthcare or insurance experience is valued.

Qualifications

• Must type at least 40 words per minute.
• High school diploma or equivalent required.
• Healthcare setting or insurance-related experience preferred.
• Call center and customer service experience highly desirable.
• Spanish language skills a plus.
• Familiarity with medical terminology and insurance concepts preferred.

Responsibilities

• Receive patient/client calls and resolve them professionally.
• Perform pre-verifications to determine eligibility and when to send claims.
• Update patient accounts and notes based on actions.
• Identify and communicate patient services issues.
• Handle inbound and outbound calls and other duties as assigned.

Skills

Typing 40 wpm

Call center experience

Customer service experience

Spanish (optional)

Education

High school diploma

Tools

Microsoft Office

Windows

Job description

Remote, Nationwide – Seeking Patient Services Representative I

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.

Join the Vituity Team.

At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations:

Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Receives patient/client calls and resolves them in a professional manner leaving the caller with a positive impression of RCM Vituity.
• Reviews accounts to determine and take appropriate action, i.e., obtain insurance information, offer appropriate financial assistance, process credit card payment, refer account to a collection agency or refer to the appropriate billing team for further research.
• Update patient account and notes appropriately based upon action/request.
• Performs pre-verifications to determine where eligibility and when to send claims by running on-line eligibility.
• Identify and communicate Patient Services issues.
• Handles incoming and outgoing calls.
• Performs other duties as assigned by management.

Required Experience and Competencies

• Must be able to type a minimum speed of 40 words per minute or 7,000 data entry key strokes per hour.
• Must have a high school diploma or equivalent.
• Experience in a health care setting or insurance related field providing patient registration and/or insurance authorization as typically obtained in approximately two (2) years is required.
• Related experience in a medical setting preferred.
• Previous call center experience is highly desirable.
• Customer service experience is preferable.
• Fluent in Spanish language, both oral and written is a plus.
• Strong customer service experience preferred.
• Working knowledge of medical terminology preferred.
• Experience with Microsoft Office and Windows software preferred.
• Strong written and verbal communications skills required.
• Knowledge of medical group practice management systems and PC skills.
• Knowledge and understanding of insurance and managed care requirements.
• Understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs.
• Requires knowledge of medical and billing terminology.
• Ability to demonstrate effective customer service skills with internal and external customers.
• Ability to make phone calls seeking account resolution.
• Ability to promote teamwork.
• Flexible and adaptable to an ever-changing environment.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Perform 10-key by touch.
• Work independently with minimal supervision.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work overtime during peak periods.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $17.12, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary.