Entry-Level Personal Banker - 9-Week Training

BOK Financial Corporation; Tulsa (OK); Hybrid; USD 36,000 - 48,000; Full time

Job summary

BOK Financial Corporation in Tulsa, OK is hiring a Personal Banker as an entry-level banking professional. The role starts with our 9-week Banking Navigator training program designed to equip you with the skills to build client relationships and deliver service excellence.

During training you will receive guidance from a dedicated success team, with on-the-job practice and self-paced learning. After graduation, you’ll serve clients across channels, growing relationships and helping customers

Qualifications

• Completion of high school diploma or equivalent and a minimum of 1 year of sales, retail, or customer service experience; a college degree is a plus or equivalent combination of education and experience.
• Working knowledge of consumer financial products and retail banking services.
• Effective consultative communication and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to learn and navigate multiple systems and applications.
• Knowledge of digital banking tools and self-service capabilities.

Responsibilities

• You will be responsible for delivering exceptional client experience to build, expand, and retain long-term client relationships. While providing consultative conversations to existing and prospective clients you will assess their financial needs and offer bank products and services to help clients accomplish their financial goals.
• You will open a full range of retail products, including loan products, for new and existing clients by making recommendations during routine banking center service and teller transactions.
• You will educate new and existing clients about bank services that provide additional convenience such as online banking, Bill Pay, e-Statements, and mobile and ATM deposit capabilities.
• You will resolve a variety of simple to moderate client problems while ensuring the highest level of client experience and satisfaction.
• You will provide a variety of teller transactions for clients (i.e., cashes checks, processes checking and savings account withdrawals and balances within standards, etc.) while seeking opportunities to deepen client relationships and identify opportunities to help clients meet their financial goals.
• You will comply with internal control, audit, security, and compliance policies and procedures and laws and regulations.
• You will participate in professional development through training, engaging in self-improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales, and client relations skills. This will also be accomplished by actively participating in coaching and feedback sessions by setting goals and achieving results.

Education

High school diploma or equivalent

1 year sales/retail/customer service experience

Job description

BOK Financial Corporation in Tulsa, OK is hiring a Personal Banker as an entry-level banking professional. The role starts with our 9-week Banking Navigator training program designed to equip you with the skills to build client relationships and deliver service excellence.

During training you will receive guidance from a dedicated success team, with on-the-job practice and self-paced learning. After graduation, you’ll serve clients across channels, growing relationships and helping customers