Entry-Level Patient Access & Scheduling Specialist

Tampa General Hospital; Tampa (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Academic Medical Group Inc is seeking a Patient Access Specialist 1 for USFTGP Ambulatory Scheduling. You will guide patients through the visit process, gather demographic and insurance data, and verify eligibility to ensure accurate scheduling.

This on-site, full-time role requires strong customer service, confidentiality, and ability to work in a fast-paced environment. You will document patient communications and support care teams across multiple channels.

Qualifications

• High School Diploma or GED required.
• Strong customer service and confidentiality.
• Able to work in a fast-paced environment.
• Excellent written and verbal communication.
• Document all patient communications on omnichannel platform.
• Detail-oriented with strong organizational skills.
• Proficient at navigating multiple screens.
• Ability to work in a team and on-site.

Responsibilities

• Greet patients and families, gather demographic, clinical, and insurance info to generate patient accounts.
• Screen patients for eligibility and verify insurance.
• Schedule, reschedule or cancel appointments and coordinate with care teams.
• Review referrals to ensure accurate scheduling based on provided information.
• Troubleshoot access barriers and answer basic administrative questions.

Skills

Customer service

Independent judgment

Adaptability

People-oriented

Communication

Documentation

Attention to detail

Organizational skills

Screen navigation

Computer literacy

Education

High School Diploma or GED

Job description

Academic Medical Group Inc is seeking a Patient Access Specialist 1 for USFTGP Ambulatory Scheduling. You will guide patients through the visit process, gather demographic and insurance data, and verify eligibility to ensure accurate scheduling.

This on-site, full-time role requires strong customer service, confidentiality, and ability to work in a fast-paced environment. You will document patient communications and support care teams across multiple channels.