Patient Access Specialist 1 - USFTGP Ambulatory Scheduling

Tampa General Hospital; Tampa (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Academic Medical Group Inc is seeking a Patient Access Specialist 1 for USFTGP Ambulatory Scheduling. You will guide patients through the visit process, gather demographic and insurance data, and verify eligibility to ensure accurate scheduling.

This on-site, full-time role requires strong customer service, confidentiality, and ability to work in a fast-paced environment. You will document patient communications and support care teams across multiple channels.

Qualifications

• High School Diploma or GED required.
• Strong customer service and confidentiality.
• Able to work in a fast-paced environment.
• Excellent written and verbal communication.
• Document all patient communications on omnichannel platform.
• Detail-oriented with strong organizational skills.
• Proficient at navigating multiple screens.
• Ability to work in a team and on-site.

Responsibilities

• Greet patients and families, gather demographic, clinical, and insurance info to generate patient accounts.
• Screen patients for eligibility and verify insurance.
• Schedule, reschedule or cancel appointments and coordinate with care teams.
• Review referrals to ensure accurate scheduling based on provided information.
• Troubleshoot access barriers and answer basic administrative questions.

Skills

Customer service

Independent judgment

Adaptability

People-oriented

Communication

Documentation

Attention to detail

Organizational skills

Screen navigation

Computer literacy

Education

High School Diploma or GED

Job description

Job Description - Patient Access Specialist 1 - USFTGP Ambulatory Scheduling (2600036O)

Patient Access Specialist 1 - USFTGP Ambulatory Scheduling - ( 2600036O )

Description

Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering q uestions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.

Qualifications

Required:

High School Diploma or GED

Technical Knowledge, Skills, and Abilities

Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times

Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks

Employee is people-oriented and enjoys interacting with patients and working in group projects

Can navigate through multiple screens to provide the essential information required to address consumer need

Active listener, has strong written and verbal communication skills

Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)

Must possess strong attention to detail, organizational skills and ability to set priorities

Computer literacy, ability to navigate through screens

Primary Location

Tampa

Work Locations

University Professional Center 3500 E. Fletcher Ave Tampa 33613

Eligible for Remote Work : On Site

Job

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday