Entry-Level Patient Access Associate – Admissions & Registration

Aquent; Palo Alto (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Aquent collaborates with a leading healthcare organization to recruit for an entry-level Patient Access role in California. You will ensure a welcoming experience for patients, manage registrations, and support the admissions process with a focus on accuracy and service excellence.

You will handle payments, learn insurance options, respond to inquiries, and work a rotating schedule including weekends, contributing to smooth operations and strong patient satisfaction.

Qualifications

• Ability to communicate effectively, both verbally and in writing.
• Collaborate effectively with individuals at all organizational levels.
• Familiarity with computer systems and software relevant to administrative functions.

Responsibilities

• Securely handle and accurately record patient payments collected at the point of service.
• Develop understanding of diverse health insurance coverage options and related processes.
• Address routine patient inquiries and concerns, performing service recovery as needed.

Skills

Verbal & written communication

Collaboration

Computer literacy

Medical terminology basics

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EHR systems

Job description

Aquent collaborates with a leading healthcare organization to recruit for an entry-level Patient Access role in California. You will ensure a welcoming experience for patients, manage registrations, and support the admissions process with a focus on accuracy and service excellence.

You will handle payments, learn insurance options, respond to inquiries, and work a rotating schedule including weekends, contributing to smooth operations and strong patient satisfaction.