Patient Access Representative [AQ-18805]

Aquent; Palo Alto (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Aquent collaborates with a leading healthcare organization to recruit for an entry-level Patient Access role in California. You will ensure a welcoming experience for patients, manage registrations, and support the admissions process with a focus on accuracy and service excellence.

You will handle payments, learn insurance options, respond to inquiries, and work a rotating schedule including weekends, contributing to smooth operations and strong patient satisfaction.

Qualifications

• Ability to communicate effectively, both verbally and in writing.
• Collaborate effectively with individuals at all organizational levels.
• Familiarity with computer systems and software relevant to administrative functions.

Responsibilities

• Securely handle and accurately record patient payments collected at the point of service.
• Develop understanding of diverse health insurance coverage options and related processes.
• Address routine patient inquiries and concerns, performing service recovery as needed.

Skills

Verbal & written communication

Collaboration

Computer literacy

Medical terminology basics

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EHR systems

Job description

Aquent is proud to partner with a leading healthcare organization dedicated to providing exceptional patient care and innovative health solutions. This organization is at the forefront of delivering compassionate service and ensuring every patient’s journey begins with clarity and support. Join a team where your contributions directly impact patient experiences and operational efficiency, helping to uphold a commitment to community well-being. This is an incredible opportunity to be the welcoming face and guiding hand for patients as they begin their healthcare journey, playing a pivotal role in ensuring a smooth and supportive admissions and registration process. If you’re passionate about helping others and eager to build a career in healthcare administration, this entry-level position is perfect for you to make a tangible difference every day!

About The Role

Step into a crucial role where you will be instrumental in shaping the patient experience from their very first interaction. As a key member of the Patient Access Services team, you will manage vital administrative functions that directly support patient care, contribute to efficient operations, and uphold the highest standards of customer service. Your work will ensure patients feel welcomed, informed, and supported, setting the stage for a positive healthcare journey and directly impacting patient satisfaction and the overall effectiveness of healthcare delivery.

What You’ll Do

• Securely handle and accurately record patient payments collected at the point of service.
• Develop a foundational understanding of diverse health insurance coverage options, related processes, and procedures.
• Address routine patient inquiries and concerns, adeptly performing service recovery as needed.
• Escalate complex registration issues to senior team members for resolution.
• Warmly greet patients and initiate the registration process, maintaining professional communication with various healthcare team members, physicians, guests, and patients through telephone, email, and in-person contact.
• Achieve weekly individual productivity targets and key performance indicators as established by department leadership.
• Deliver exceptional customer service to all individuals encountered.
• Perform a combination of responsibilities across all areas of Patient Access Service operations.

Important Considerations

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be flexible to work on a rotating shift basis including weekends. Shifts will start as early as 7:00 AM and as late as 7:00 PM.

What You’ll Bring

We are looking for individuals who are eager to learn, committed to service excellence, and ready to contribute to a dynamic healthcare environment. This role is ideal for those with a customer service background or recent graduates seeking an entry point into healthcare administration.

Must-Have Qualifications

• High school diploma or GED equivalent.
• Ability to communicate effectively, both verbally and in writing, at a level appropriate for the role.
• Demonstrated ability to collaborate effectively with individuals at all organizational levels.
• Familiarity with computer systems and software relevant to administrative functions.
• Basic knowledge of medical terminology, including common insurance types such as Medicare, Medi-Cal, Workers’ Compensation, Managed Care (HMO, PPO, POS), and various health programs.

What Sets You Apart

• Bilingual proficiency (English and Spanish) is highly preferred.

Aquent is an equal-opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.