Entry-Level On-Site Toll Customer Service Rep

MCI; Parkersburg (WV); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Paid Training

Health Benefits

Retirement Savings

Casual Dress Code

Paid Time Off

Job summary

MCI is hiring entry-level Customer Service Representatives for the Parkersburg Memorial Bridge facility offices. You will be the face of toll collection, assisting customers with account setup, payments, and general inquiries in a fast-paced on-site role with paid training.

Join a growing, tech-enabled services company and grow through world-class training, flexible shifts including weekends, and a friendly team environment that values reliability and customer focus.

Qualifications

• Must be 18+ with a high school diploma or equivalent.
• Strong English communication skills (oral and written).
• Basic computer and data-entry skills.
• Prior cash handling experience (computerized systems preferred).
• Organizational, problem-solving and conflict resolution skills.
• Reliable and punctual with a strong work ethic.
• Customer-first mindset: empathetic, patient, and responsive.
• Ability to multi-task, stay focused, and self-manage.
• Shifts may include weekends.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Provide friendly, professional in-person customer support at the bridge facility office.
• Assist customers with new account setup and MOV pass tag issuance.
• Process payments using toll operations back-office systems.
• Manage walk-up inquiries, complaints, and customer concerns with empathy.
• Collaborate with teammates to enhance overall customer experience.
• Answer incoming customer service calls to resolve issues.
• Complete end-of-shift deposits and balance reports.
• Follow attendance, scheduling and compliance requirements.

Skills

Excellent communication

Customer service mindset

Multitasking

Punctuality

Education

High school diploma or equivalent

Tools

POS systems

Data-entry software

Job description

MCI is hiring entry-level Customer Service Representatives for the Parkersburg Memorial Bridge facility offices. You will be the face of toll collection, assisting customers with account setup, payments, and general inquiries in a fast-paced on-site role with paid training.

Join a growing, tech-enabled services company and grow through world-class training, flexible shifts including weekends, and a friendly team environment that values reliability and customer focus.