Toll Collection Agent

MCI; Parkersburg (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is looking for an Entry-level Customer Support Agent at their Parkersburg Memorial Bridge facility. This on-site role involves assisting customers with account setup, payment processing, and various toll-related inquiries.

Qualified candidates should have a high school diploma, be fluent in English, and possess strong organizational and communication skills. Benefits include paid time off, health benefits, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Experience with data entry utilizing a computer.
• Fluency in reading, writing, and speaking English.
• Availability to work shifts that may include weekends.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Serve as the front-line representative for toll collection operations.
• Assist customers with new account setup, questions, and concerns.
• Process payments using the toll operations back-office systems.
• Handle in-person customer inquiries regarding toll activities.
• Collaborate with customer service professionals to improve customer experience.

Skills

Excellent organizational skills

Written and oral communication

Cash handling experience

Customer service orientation

Problem solving

Conflict resolution

Interpersonal skills

Education

High school diploma or equivalent

Job description

Parkersburg, WV – Entry‑level, on‑site customer support agent at the Parkersburg Memorial Bridge facility. The role involves assisting customers with new account set‑up, payment processing, and toll‑related inquiries using back‑office systems.

KEY RESPONSIBILITIES

• Serve as the front‑line representative for toll collection operations.
• Assist customers with new account setup, questions, and concerns.
• Process payments using the toll operations back‑office systems.
• Handle in‑person customer inquiries regarding toll activities, complaints, and related matters.
• Collaborate with customer service professionals to improve overall customer experience.
• Answer incoming customer service phone calls and resolve issues.
• Complete end‑of‑day/shift deposits and balancing reports.
• Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data entry utilizing a computer.
• Fluency in reading, writing, and speaking English.
• Excellent organizational, written, and oral communication skills.
• Availability to work shifts that may include weekends.
• Cash handling experience on a computerized system.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Excellent interpersonal skills and the ability to build relationships with teammates and customers.

PHYSICAL REQUIREMENTS

In a professional office environment, the employee will be largely sedentary, required to sit or stand for extended periods while using a computer and telephone headset. Occasional movement around the office and lifting of objects up to 40 pounds may be required.

EQUAL OPPORTUNITY

MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications.

BENEFITS

• Paid Time Off: Earn PTO and paid holidays.
• Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days.
• Retirement Savings: Available retirement savings programs where applicable.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Available options.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Internal promotion opportunities.
• Paid Training: Earn while you learn new skills.
• Casual Dress Code: Comfortable working environment.