Toll Support Specialist – Frontline Customer Care

MCI; Parkersburg (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is looking for an Entry-level Customer Support Agent at their Parkersburg Memorial Bridge facility. This on-site role involves assisting customers with account setup, payment processing, and various toll-related inquiries.

Qualified candidates should have a high school diploma, be fluent in English, and possess strong organizational and communication skills. Benefits include paid time off, health benefits, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Experience with data entry utilizing a computer.
• Fluency in reading, writing, and speaking English.
• Availability to work shifts that may include weekends.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Serve as the front-line representative for toll collection operations.
• Assist customers with new account setup, questions, and concerns.
• Process payments using the toll operations back-office systems.
• Handle in-person customer inquiries regarding toll activities.
• Collaborate with customer service professionals to improve customer experience.

Skills

Excellent organizational skills

Written and oral communication

Cash handling experience

Customer service orientation

Problem solving

Conflict resolution

Interpersonal skills

Education

High school diploma or equivalent

Job description

MCI is looking for an Entry-level Customer Support Agent at their Parkersburg Memorial Bridge facility. This on-site role involves assisting customers with account setup, payment processing, and various toll-related inquiries.

Qualified candidates should have a high school diploma, be fluent in English, and possess strong organizational and communication skills. Benefits include paid time off, health benefits, and career growth opportunities.