On-Site Toll Customer Service Associate (Entry Level)

MCI; Parkersburg (WV); On-site; USD 27,000 - 36,000; Full time

Job summary

MCI is hiring Customer Service Agents to support walk-up inquiries, MOV pass tag issuance, and new account setup at the Parkersburg Memorial Bridge offices. This entry-level, on-site role is ideal for reliable individuals eager to learn and help people face-to-face.

Join a growing team providing toll operations support and customer service, with responsibilities from account setup to deposits and balancing reports, all in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Experience with data entry and computer-based systems.
• Fluent in spoken and written English.
• Strong organizational and communication skills.
• Willingness to work flexible shifts, including weekends.
• Experience with cash handling on computerized systems.
• Ability to evaluate, troubleshoot and follow up on customer issues.
• Customer service oriented, empathetic and patient.

Responsibilities

• Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
• Assist customers with new account setup, MOV pass tag issuance, and general inquiries.
• Process payments using toll operations back-office systems.
• Handle in-person customer concerns, complaints, and toll-related questions.
• Support incoming customer service phone calls and resolve issues promptly.
• Collaborate with the customer service team to enhance the overall customer experience.
• Complete end-of-day deposits and generate balancing reports.
• Adhere to attendance and scheduling requirements.

Skills

Data entry

English fluency

Customer service

Cash handling

Multi-tasking

Education

High school diploma or equivalent

Tools

Computer-based systems

Job description

MCI is hiring Customer Service Agents to support walk-up inquiries, MOV pass tag issuance, and new account setup at the Parkersburg Memorial Bridge offices. This entry-level, on-site role is ideal for reliable individuals eager to learn and help people face-to-face.

Join a growing team providing toll operations support and customer service, with responsibilities from account setup to deposits and balancing reports, all in a fast-paced environment.