Entry-Level Tolling Customer Service

MCI; Parkersburg (WV); On-site; USD 27,000 - 36,000; Full time

Job summary

MCI is hiring Customer Service Agents to support walk-up inquiries, MOV pass tag issuance, and new account setup at the Parkersburg Memorial Bridge offices. This entry-level, on-site role is ideal for reliable individuals eager to learn and help people face-to-face.

Join a growing team providing toll operations support and customer service, with responsibilities from account setup to deposits and balancing reports, all in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Experience with data entry and computer-based systems.
• Fluent in spoken and written English.
• Strong organizational and communication skills.
• Willingness to work flexible shifts, including weekends.
• Experience with cash handling on computerized systems.
• Ability to evaluate, troubleshoot and follow up on customer issues.
• Customer service oriented, empathetic and patient.

Responsibilities

• Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
• Assist customers with new account setup, MOV pass tag issuance, and general inquiries.
• Process payments using toll operations back-office systems.
• Handle in-person customer concerns, complaints, and toll-related questions.
• Support incoming customer service phone calls and resolve issues promptly.
• Collaborate with the customer service team to enhance the overall customer experience.
• Complete end-of-day deposits and generate balancing reports.
• Adhere to attendance and scheduling requirements.

Skills

Data entry

English fluency

Customer service

Cash handling

Multi-tasking

Education

High school diploma or equivalent

Tools

Computer-based systems

Job description

LOCATION

Parkersburg, WV

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiringCustomer Service Agentsto support walk-up inquiries, MOV pass tag issuance, and new account setup at theParkersburg Memorial Bridgeoffices. Thisentry-level, on-site roleis ideal for individuals who are reliable, eager to learn, and passionate about helping people face-to-face.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiringCustomer Service Agentsto support walk-up inquiries, MOV pass tag issuance, and new account setup at theParkersburg Memorial Bridgeoffices. Thisentry-level, on-site roleis ideal for individuals who are reliable, eager to learn, and passionate about helping people face-to-face.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Serve as thefriendly faceof toll operations at the Parkersburg Memorial Bridge facility.
• Assist customers withnew account setup, MOV pass tag issuance, and general inquiries.
• Process payments using toll operationsback-office systems.
• Handlein-person customer concerns, complaints, and toll-related questions.
• Support incomingcustomer service phone callsand resolve issues promptly.
• Collaborate with the customer service team to enhance the overall customer experience.
• Completeend-of-day depositsand generate balancing reports.
• Adhere to allattendance and scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• Must be18 years or older
• High school diploma or equivalent required
• Experience withdata entryand computer-based systems
• Fluent inspoken and written English
• Strongorganizational, written, and verbal communicationskills
• Willingness to workflexible shifts, including weekends
• Experience withcash handlingon computerized systems
• Ability toevaluate, troubleshoot, and follow upon customer issues
• Skilled inconflict resolution, problem-solving, and negotiation
• Customer service-oriented: empathetic, responsive, patient, and conscientious
• Ability tomulti-task, self-manage, and stay focused
• Strongteam orientationand interpersonal skills

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiringCustomer Service Agentsto support walk-up inquiries, MOV pass tag issuance, and new account setup at theParkersburg Memorial Bridgeoffices. Thisentry-level, on-site roleis ideal for individuals who are reliable, eager to learn, and passionate about helping people face-to-face.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Serve as thefriendly faceof toll operations at the Parkersburg Memorial Bridge facility.
• Assist customers withnew account setup, MOV pass tag issuance, and general inquiries.
• Process payments using toll operationsback-office systems.
• Handlein-person customer concerns, complaints, and toll-related questions.
• Support incomingcustomer service phone callsand resolve issues promptly.
• Collaborate with the customer service team to enhance the overall customer experience.
• Completeend-of-day depositsand generate balancing reports.
• Adhere to allattendance and scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• Must be18 years or older
• High school diploma or equivalent required
• Experience withdata