Entry-Level On-Site IT Support Tech

Group 1 Automotive; Westwood (MA); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Group 1 Automotive, Inc. is seeking an IT On-Site Support Specialist I to provide first-level technical support at company locations in Massachusetts.

You will troubleshoot hardware, software, and basic network issues while delivering excellent customer service in a corporate environment. The role is ideal for entry-level IT professionals with 0–2 years of experience, a relevant IT degree or equivalent, and knowledge of Windows/macOS and Microsoft 365.

Qualifications

• Associate degree in Information Technology or related field or equivalent work experience.
• 0–2 years of IT support or help desk experience.
• Basic knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps).
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• CompTIA A+ or similar entry-level IT certification (preferred).
• Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) (preferred).
• Basic Active Directory or Azure AD experience (preferred).
• Familiarity with imaging tools and endpoint management systems (preferred).

Responsibilities

• Provide on-site technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve basic hardware, software, and operating system issues (Windows/macOS).
• Install, configure, and maintain computer systems and standard applications.
• Respond to IT support requests via ticketing system, phone, and in person.
• Escalate complex issues to Tier II or Tier III support as needed.
• Assist with user account management (password resets, access requests, MFA support).
• Support basic network connectivity issues (Wi‑Fi, VPN, Ethernet).
• Perform equipment setup, moves, adds, and changes (MACs).
• Document incidents, resolutions, and procedures in the ticketing system.
• Follow IT policies, security standards, and best practices.
• Provide courteous and professional customer service to all users.

Skills

Customer service

Communication

Independent work

Education

Associate degree in IT or related field

Tools

Microsoft 365

Ticketing systems (ServiceNow/Jira/Zendesk)

Active Directory/Azure AD

Job description

Group 1 Automotive, Inc. is seeking an IT On-Site Support Specialist I to provide first-level technical support at company locations in Massachusetts.

You will troubleshoot hardware, software, and basic network issues while delivering excellent customer service in a corporate environment. The role is ideal for entry-level IT professionals with 0–2 years of experience, a relevant IT degree or equivalent, and knowledge of Windows/macOS and Microsoft 365.