Entry-Level Mortgage Document Specialist

Coast One Mortgage; Tempe (AZ); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

HSA with employer contribution

401(k) match

Parental leave

Tuition reimbursement

Volunteer time off

ERGs and company programs

Job summary

Newrez is hiring a Document Administration Specialist I in Tempe to support receiving, cataloging, and shipping servicing documents and collateral files. You will interact with vendors and servicing partners to ensure timely processing and accurate record keeping.

The role is entry level, requiring a high school diploma (associate or bachelor’s preferred). You will assist with data entry, audits, and maintaining inventory across systems while supporting Loss Mitigation and Foreclosure workflows.

Qualifications

• Basic understanding of mortgage servicing documents.
• Ability to handle confidential material professionally.
• Strong interpersonal and communication skills in vendor relationships.

Responsibilities

• Identify, process and complete basic research and data entry for required documents (Lien Release, Assignments, Allonges, Lost Note/ Mortgage affidavits, etc.).
• Review loan documentation for thoroughness, accuracy and compliance with standards.
• Ensure documents are completed within defined SLAs and conditions.
• Request collateral files from investors/vendors to support Loss Mitigation, Bankruptcy and Foreclosure processes.
• Address inquiries from vendors, investors and portfolio managers promptly and professionally.
• Update and annotate actions/follow-ups in all systems for loans.

Skills

Data entry

Communication skills

Time management

Research abilities

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

MS Office Suite

Job description

Newrez is hiring a Document Administration Specialist I in Tempe to support receiving, cataloging, and shipping servicing documents and collateral files. You will interact with vendors and servicing partners to ensure timely processing and accurate record keeping.

The role is entry level, requiring a high school diploma (associate or bachelor’s preferred). You will assist with data entry, audits, and maintaining inventory across systems while supporting Loss Mitigation and Foreclosure workflows.