Entry-Level Mortgage Document Specialist

Newrez; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Newrez Recruiter is seeking an entry-level Document Administration Specialist I in Tempe, AZ to support the management of servicing documentation, collateral files, and vendor communications. You will receive, catalog, and ship documents, review mortgage servicing papers, and respond to customer requests in a fast-paced environment.

You will place orders with vendors, update loan systems, manage inventories of physical files and document images, and ensure tasks meet SLAs while maintaining

Qualifications

• Entry-level role with room to grow in document administration.
• Strong data-entry and organizational skills required.
• Ability to multi-task and maintain accuracy under deadlines.

Responsibilities

• Receive, catalog, and ship requested collateral and servicing documents.
• Review mortgage servicing documents for accuracy and completeness.
• Process customer requests and data entry tasks with timely updates.
• Place orders with vendors and respond to vendor inquiries professionally.
• Update MERS and loan systems to reflect changes in ownership and servicing rights.
• Maintain real-time inventory of physical files and document images.
• Identify, inventory, and prepare shipments of documents for loans serviced by Newrez & Shellpoint.
• Ensure documents are processed within SLA timelines.
• Annotate actions and follow-ups in all systems.
• Communicate with investors, portfolio managers, and partners as needed.
• Review daily task queues and exception reports to ensure completion within SLAs.

Skills

Data entry

Documentation management

Vendor coordination

Attention to detail

Job description

Newrez Recruiter is seeking an entry-level Document Administration Specialist I in Tempe, AZ to support the management of servicing documentation, collateral files, and vendor communications. You will receive, catalog, and ship documents, review mortgage servicing papers, and respond to customer requests in a fast-paced environment.

You will place orders with vendors, update loan systems, manage inventories of physical files and document images, and ensure tasks meet SLAs while maintaining