Document Administration Specialist I(On-Site)

Newrez; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Newrez Recruiter is seeking an entry-level Document Administration Specialist I in Tempe, AZ to support the management of servicing documentation, collateral files, and vendor communications. You will receive, catalog, and ship documents, review mortgage servicing papers, and respond to customer requests in a fast-paced environment.

You will place orders with vendors, update loan systems, manage inventories of physical files and document images, and ensure tasks meet SLAs while maintaining

Qualifications

• Entry-level role with room to grow in document administration.
• Strong data-entry and organizational skills required.
• Ability to multi-task and maintain accuracy under deadlines.

Responsibilities

• Receive, catalog, and ship requested collateral and servicing documents.
• Review mortgage servicing documents for accuracy and completeness.
• Process customer requests and data entry tasks with timely updates.
• Place orders with vendors and respond to vendor inquiries professionally.
• Update MERS and loan systems to reflect changes in ownership and servicing rights.
• Maintain real-time inventory of physical files and document images.
• Identify, inventory, and prepare shipments of documents for loans serviced by Newrez & Shellpoint.
• Ensure documents are processed within SLA timelines.
• Annotate actions and follow-ups in all systems.
• Communicate with investors, portfolio managers, and partners as needed.
• Review daily task queues and exception reports to ensure completion within SLAs.

Skills

Data entry

Documentation management

Vendor coordination

Attention to detail

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Document Administration Specialist I is the entry level generalist role. The Document Administration Specialist I can be assigned tasks related to receiving, cataloging, and shipping requested collateral and/or servicing documentation or full physical files to 3rd party firms, 3rd party document custodians, and/or 3rd party vendors, reviewing mortgage servicing documents, placing orders with vendors, responding to and processing customer requests, data entry and general research. The Document Administration Specialist I communicates heavily with vendors and servicing partners to facilitate the administration of all documents related functions in a timely manner.

Principal Duties

• Identify, process, and complete basic research and data entry for required documents (Lien Release, Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, Partial Releases, Assumptions, etc.) for loans serviced by Newrez & Shellpoint Mortgage Servicing with various levels of complexity.
• Review prepared loan documentation to ensure thoroughness, accuracy, and completeness with documentation standards.
• Ensure requested documentation is accurately completed within specific task SLAs.
• Request collateral files from investor designated document custodians to ensure that all needed documentation is obtained (within specific SLAs) to efficiently process Loss Mitigation, Bankruptcy and Foreclosure proceedings.
• Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.
• Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.
• Update and annotate all actions/follow-ups processed on loans in all appropriate systems.
• Update Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS.
• Update and maintain real-time inventory of received physical collateral and servicing files.
• Update and maintain real-time inventory of images of documents contained within the physical collateral and servicing files received.
• Identify, process, catalog/inventory and prepare shipments of any requested documents (Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) or full collateral/servicing files for loans serviced by Newrez & Shellpoint Mortgage Servicing with various levels of complexity.
• Ensure requested collateral files and/or specific documents are accurately processed within the inventory