Entry-Level Member Service Specialist | Growth & Benefits

Pffcu; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Job summary

PFFCU is seeking an entry-level Member Service Specialist I in Philadelphia, PA. You will support member relationships using product knowledge and the Total Member Connect process, handling applications, cash duties, and inquiries with professionalism.

Join a team focused on member well-being, using technology tools, and delivering quality service while supporting branch goals and performance standards.

Qualifications

• High School Diploma or GED required.
• Prior customer service experience preferred.
• Strong verbal and written communication skills.
• Proficient with standard software systems and multitasking.

Responsibilities

• Provide superior member service in branch using TMC process.
• Process applications, resolve account issues, handle cash duties.
• Promote products and services through meaningful conversations.
• Protect member information and maintain branch security.
• Support branch staffing and maintain a professional image.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Tech Savvy

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Job description

PFFCU is seeking an entry-level Member Service Specialist I in Philadelphia, PA. You will support member relationships using product knowledge and the Total Member Connect process, handling applications, cash duties, and inquiries with professionalism.

Join a team focused on member well-being, using technology tools, and delivering quality service while supporting branch goals and performance standards.