Entry-Level Medical Records Processor – Onsite in Salem

Healthmark-Group; Salem (OR); On-site; USD 25,000 - 32,000; Full time

Job summary

HealthMark Group in Salem, Oregon, seeks an entry-level Medical Records Processing Specialist to join our onsite team. You will handle ROI requests, provide customer support by phone, and ensure PHI is released accurately and securely.

Training is provided and work is organized, timely, and compliant with HIPAA and ROI policies. A strong emphasis on accuracy, confidentiality, and professional presentation helps you grow in a fast-growing health IT environment.

Qualifications

• Proactive, reliable team player with strong communication and organizational skills.
• Ability to quickly learn and adapt to new technology and EMR systems.
• Background in handling records requests and maintaining confidentiality.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Provide customer support through phone communication.
• Validates requests and authorizes release of PHI according to procedures.
• Perform quality checks on work for accuracy, confidentiality, and invoicing.
• Maintain confidentiality, security, and ethics with PHI during transport, storage, and disposal.
• Complete legal affidavits and respond to inquiries as needed.
• Scan ROI requests into chart.
• Follow ROI policies of HealthMark and clients.
• Maintain a neat, professional appearance and observe client dress code.
• Keep work area orderly and ensure files are stored properly; maintain supplies.
• Update facility guide as needed.
• Provide excellent customer service; be attentive and respectful.
• Identify and de-escalate PT complaints; communicate effectively with customers.
• Aim for maximum customer satisfaction.

Skills

Fast learner

Quick worker

Positive attitude

Strong communication

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Microsoft Teams

EMR systems

Job description

HealthMark Group in Salem, Oregon, seeks an entry-level Medical Records Processing Specialist to join our onsite team. You will handle ROI requests, provide customer support by phone, and ensure PHI is released accurately and securely.

Training is provided and work is organized, timely, and compliant with HIPAA and ROI policies. A strong emphasis on accuracy, confidentiality, and professional presentation helps you grow in a fast-growing health IT environment.