Onsite Medical Records Processor - Salem | Entry Level

Healthmark Group; Salem (OR); On-site; USD 25,000 - 32,000; Full time

Job summary

HealthMark Group is seeking an entry-level Medical Records Processing Specialist for an onsite role in Salem, Oregon. The position offers full-time hours with training provided and involves handling ROI requests, PHI releases, and customer support with strict confidentiality.

The role requires basic MS Office, Excel, and Teams skills, plus the ability to learn EMR systems. Candidates should have 1–2 years in a team setting, a high school diploma or GED, and strong communication and

Qualifications

• Basic use of Microsoft Office Suite, Excel, and Microsoft Teams.
• Ability to learn new technology including multiple EMR systems.
• 1-2 years of work experience within a team environment.
• High school diploma or GED required.
• Excellent communication, time management and organization skills.
• Proactive work habits.
• Prior experience with records requests.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Provide customer support through phone communication.
• Validates requests and authorizes for release of PHI according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abides by the ROI policy specific to both HealthMark and the client.
• This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provides excellent customer service by being attentive and respectful.
• Follows-through as promised.
• Proactive in identifying PT complaints with the ability to de-escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.

Skills

MS Office Suite

Excel

Microsoft Teams

EMR systems

Communication

Time management

Organization

Proactive work habits

Records requests

Education

High school diploma or GED

Job description

HealthMark Group is seeking an entry-level Medical Records Processing Specialist for an onsite role in Salem, Oregon. The position offers full-time hours with training provided and involves handling ROI requests, PHI releases, and customer support with strict confidentiality.

The role requires basic MS Office, Excel, and Teams skills, plus the ability to learn EMR systems. Candidates should have 1–2 years in a team setting, a high school diploma or GED, and strong communication and