Entry-Level IT Support Technician — White-Glove Helpdesk Pro

Tecflow Technology; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Collaborative team environment

Hands-on experience with enterprise IT systems

Job summary

A leading technology firm based in San Antonio, TX is seeking an entry-level network operations center professional. The role involves providing helpdesk support and ensuring high-quality IT services for clients. Key responsibilities include monitoring IT requests, configuring workstations, and maintaining equipment inventory. Ideal candidates possess strong customer service skills, a CompTIA A+ certification, and familiarity with Microsoft Office and CRM software. Join us for a collaborative team environment that offers hands-on experience with enterprise IT systems.

Qualifications

• Basic comprehension of network setups and configurations.
• Experiences in an IT Service Team or MSP NOC environment.
• Proficient in Microsoft Office Suite.

Responsibilities

• Provide helpdesk support and resolve problems.
• Monitor and respond to IT helpdesk requests.
• Install, test, and configure new workstations.

Skills

Customer service skills

Problem-solving skills

Communication skills

Attention to detail

Education

CompTIA A+ Certification

1-3 years experience in IT Service

Tools

Microsoft Office Suite

CRM Software (ConnectWise, Autotask)

Job description

A leading technology firm based in San Antonio, TX is seeking an entry-level network operations center professional. The role involves providing helpdesk support and ensuring high-quality IT services for clients. Key responsibilities include monitoring IT requests, configuring workstations, and maintaining equipment inventory. Ideal candidates possess strong customer service skills, a CompTIA A+ certification, and familiarity with Microsoft Office and CRM software. Join us for a collaborative team environment that offers hands-on experience with enterprise IT systems.