Desktop Support Pro - IT Ops & Endpoints

L3Harris Technologies; Waco (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading technology company in Waco, TX is seeking a Desktop Support Technician to resolve IT issues, manage software and hardware inventory, and ensure optimal performance of computer systems. The ideal candidate should possess a High School diploma and significant experience in IT, preferably with additional certifications like A+, Security+, or Network+. This full-time role offers a mid-senior level opportunity, focusing on customer satisfaction and service level agreements.

Qualifications

• High School Diploma or equivalent with a minimum of 8 years of relevant experience.
• Bachelor's Degree and related IT certifications preferred.
• Must be detail-oriented, organized, and possess excellent communication skills.

Responsibilities

• Resolve IT technical issues and escalate as necessary.
• Manage inventory of software and hardware materials.
• Configure and deploy desktop computer systems.
• Diagnose and resolve issues with hardware and software.
• Meet established service level agreements and maintain customer satisfaction.

Skills

Detail-oriented

Excellent communication skills

Organizational skills

Ability to work independently

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

A+ Certification

Security+ Certification

Network+ Certification

Job description

A leading technology company in Waco, TX is seeking a Desktop Support Technician to resolve IT issues, manage software and hardware inventory, and ensure optimal performance of computer systems. The ideal candidate should possess a High School diploma and significant experience in IT, preferably with additional certifications like A+, Security+, or Network+. This full-time role offers a mid-senior level opportunity, focusing on customer satisfaction and service level agreements.