Remote IT Support Technician I — Growth & Mentorship

LSL CPAs LLP; United States; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Remote work environment

Job summary

LSL CPAs LLP is seeking an IT Support Technician I to join our Information Technology team. You will be the first point of contact for daily technology needs, delivering friendly, professional support to employees while maintaining strong customer service standards.

Candidates must be located in the United States and capable of occasional travel to Irvine, CA. This remote-friendly position offers growth opportunities, hands-on training, and exposure to a professional services environment in a

Qualifications

• High school diploma or equivalent required; Associate degree in IT, Computer Science, or a related field preferred.
• Previous experience in a help desk, technical support, or customer service environment preferred.
• CompTIA A+ certification, or progress toward obtaining certification, is a plus.

Responsibilities

• Provide first-level (Tier 1) technical support to employees through phone, email, chat, and the firm's ticketing system.
• Troubleshoot and resolve common technology issues, including password resets, account access, multi-factor authentication (MFA), software installations, printers, network connectivity, and hardware.
• Configure, image, and deploy laptops, desktops, and other technology equipment in accordance with firm standards.
• Maintain accurate support tickets, documenting troubleshooting steps, resolutions, and relevant technical information.
• Assist with IT asset management, including inventory tracking, equipment tagging, replacements, and hardware retirement.
• Support new-hire onboarding by setting up user accounts, permissions, software applications, and workstations.
• Identify and escalate complex technical issues to senior IT team members, providing detailed documentation to support timely resolution.
• Collaborate with the IT team to improve support processes, maintain technology standards, and enhance the employee experience.
• Participate in technical training, cross-training, and mentorship opportunities to continuously develop your IT knowledge and skills.
• Maintain confidentiality and follow established IT security policies and procedures.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma

Associate degree in IT/CS preferred

Tools

IT ticketing systems

Device imaging

Endpoint management

Microsoft 365

Windows OS

Job description

LSL CPAs LLP is seeking an IT Support Technician I to join our Information Technology team. You will be the first point of contact for daily technology needs, delivering friendly, professional support to employees while maintaining strong customer service standards.

Candidates must be located in the United States and capable of occasional travel to Irvine, CA. This remote-friendly position offers growth opportunities, hands-on training, and exposure to a professional services environment in a